The University provides email services to all CityU staff, students and alumni. When they first join the university, they are automatically provided with a Microsoft 365 email account for conducting official university business. Microsoft 365 (M365) is a suite of online productivity applications including email, calendar, contacts, Word, Excel, PowerPoint, OneDrive, etc. Currently, CityU subscribes to different M365 plans for different types of users.
- University Email Accounts for staff (with email domain @cityu.edu.hk) are hosted on a Microsoft 365 with A3 plan. Staff, on need basis and with department head's approval, may uplift to A5 plan with additional cost to be borne by the respective home department.
- University Email Accounts for students (with domain @my.cityu.edu.hk) are hosted on another Microsoft 365 with A3 plan as well.
- University Email Accounts for Alumni are the same accounts that they used when they were students (with domain name @my.cityu.edu.hk). The subscription plan, however, is A1 instead.
- CityU Friends Email Service (FES) for long-serviced retirees (with domain @friends.cityu.edu.hk) is provided to long-serviced retirees who accept, in writing, HRO's invitation. The service is hosted on Google G Suite, which is a suite of communication and collaboration applications.
Other Optional Email Address
The University offers also Google G Suite for Education (with domain @gapps.cityu.edu.hk) as an additional and optional email service to staff and students for teaching/learning use. However, all official correspondence from the University will only be sent to the primary accounts described above. Users may forward their email to the G Suite account at their own discretions. University G Suite account has the same great features as a consumer Gmail account, with additional benefits of no advertisements and better privacy. The account will be removed when the account owner is no longer a CityU staff or student.