Internet Services
- Account and Access Management
-
Application and Data Management
- AIMS and Banner
- API Gateway and API Management
- Central Payment Gateway
- CityU Mobile App
- CityU Portal
- CityU Scholars
- Degree Auditing and Academic Planning (DegreeWorks)
- e-Recruitment
- Finance and Procurement System (Oracle e-Business Suite)
- Grade Reporting (i-Assessment)
- Mobile App Publication
- Research Project Management System (ERIC)
- Booking Systems
- Communication and Collaboration
- Cloud, Data Centre and Server Hosting
- IT Security
- Network Connectivity and Management
-
End User Computing and Desktop Management
- Cloud Storage
- Computer Set Up and Configurations
- Computers Management in Lecture Theatres and Classrooms
- Data Removal Service
- Desktop Management
- Express Terminals
- Robotic Process Automation
- Information Classification and Protection
- Mobile Device Management
- Open Access Terminals
- Online Survey
- Printer & Print Queue Management
- Remote Desktop
- Shared Network Drive
- Teaching Studios (Computer Laboratories)
- URL Shortener (ShortURL)
- Virtual Desktop Service
- Microsoft Copilot for Enterprise
- e-Signature Service
- Printing and Scanning Facilities
- Software Licenses and Deployment
- Teaching and Learning Support
- User Communication and Training
- Web Hosting
- High-Performance Computing (HPC) and Research Computing
- Smart Campus and AV
- User Support
Contact Information
IT Service Desk
for Staff, Students
The IT Service Desk, located on the 4th floor of Li Dak Sum Yip Yio Chin Academic Building (LI), provides one-stop IT support services to staff and students. You may visit the Service Desk in person or call to receive help and advice on using the central IT services. Some of its key services include:
- Providing IT support for staff and students
- Support for Online Teaching
- Resolving login and password related issues
- Troubleshooting Wi-Fi and VPN connection problems
- Using facilities in Teaching Studios and Classrooms
- Fast-printing and scanning services
The Service Desk operates at regular opening hours for eligible users. For staff whose problems cannot be resolved through telephone consultation, technical support staff will be dispatched to help on-site. Students may also seek help there. The Service Desk also monitors the progress of users' requests/problems and provides analysis and feedback to the CSC management for further improvement on its service quality and users' satisfaction.