Contact Information

IT Service Desk (CSC)
Telephone

SMS Gateway

for Staff, Students

The Short Messaging Service (SMS) is an effective means for asynchronous communication.  It has long been used in customer services and peer messaging.  The centrally-provided SMS service is authentic and helps prevent department recipients from receiving fake SMS purporting to be the university or department.  The CityU SMS comes in three options:

  1. CityU Announcement Portal (CAP)
    The CityU Announcement Portal (CAP) administrator may decide to send also SMS  to staff and students who have provided their SMS phone numbers to departments or in AIMS (the "Personal Data for Communication" option via the "Personal Information" tab in AIMS).
  2. SMS Web Service
    If a department is maintaining a SMS phone list and system for sending SMS, this option will provide a computer program interface for the departmental SMS system to send messages via the central service.
  3. SMS Account
    If your department is maintaining a SMS phone list, this option will provide an account to access the web interface provided by the external SMS provider.  This will also enable department to receive SMS messages sent from correspondents.

User Guides & FAQs

Support & Contact

Departments interested in using any of the three options mentioned above can complete and return the respective forms below to the Computing Services Centre (CSC):