IT Services for Students

Your EID and EID activation

Your Electronic ID (EID) is a unique ID assigned to you for accessing IT services provided by the University and it will be used even when your role (student or staff or alumnus) is changed in the University.

You will need to activate your EID by supplying a password of your choice. After that, you can use this password to log into all IT services and resources. The activation process requires you to enter a new password and create hints that the system will ask you when you want to reset your password online.

Your Computer Accounts

You are automatically given two computer accounts, namely Active Directory (AD) Account (for university-managed computers, Canvas, Virtual Private Network, Wi-Fi, Web Portal, Library, AIMS, etc) and Email Account. Both accounts will have usernames containing the EID. After EID activation, you can login both accounts.

Note that you may also have some other computer accounts given by departments or service units.

How to protect yourself online

You may have known that the Internet is unsafe and cyber crimes happen every day and everywhere. Therefore, you must protect yourself online in various aspects, including setting a secure password and keeping it safe and secret, installing antivirus software to secure your computer, applying Windows and software updates frequently, keeping away from unsecured websites, avoiding opening attachment from unknown sources, clicking malicious links, and downloading programs from unknown sources, and so on.  You must also be aware of security advice and actions-to-be-taken addressed through email, announcement, or other communication channels.

IT policies

You must be aware of the policies governing the use of IT services and resources managed by the University so that you will not violate the rules and regulations and get penalized or damage the good name of the University. 

Seeking Help and Assistance

If you are on campus, you can seek help directly at the Service Desk. Alternatively, you can get help and assistance through the abundant online resources in the Central IT website, including policies, guidelines, FAQs (Frequently Asked Questions) and user guides.

Computing resources

PCs and Macs are readily available in the CSC Teaching Studio Areas and the Library's Information Space and Oval Area. These computers are booted to the CSC Student LAN environment which are installed with certain licensed applications for academic use.

Printing service

All regular students are assigned a fixed print quota for using the free printing service in the CSC and the Library. You can submit and release print jobs anywhere. This free print quota is allocated before commencement of Semester A for the whole year of study including the Summer Term (if any). When this quota is used up, students may consider the charged printing service, which supports both colour printing and black & white printing at different rates.

Connecting your computer to the campus network

At Home - If you have subscribed service from an Internet Service Provider (ISP), you can always get access to the Internet and CityU IT Services and Resources.  Some services would require you to connect through the CityU Virtual Private Network (VPN) first to protect the information system security.

From Student Residence - Follow the instructions to apply for network connection online. You must secure your computer before connecting to the campus network as your access will be blocked if your computer is infected with viruses.

On Campus - You may connect to the campus network through wireless connection. The University's WLAN covers over 90% of the campus. Follow the instructions to register and set up your computer to connect to the WLAN.

Essential applications

There are essential applications that you will frequently use for your study and learning, including Email, Administrative Information Management System (AIMS), Canvas, Library system, and Zoom.

For a list of all services and facilities available for you, please click here.