IT Services for Staff

Your EID and EID activation

Your Electronic ID (EID) is a unique ID assigned to you for accessing IT services provided by the University and it will be used even when your role (student or staff or alumnus) is changed in the University. 

You will need to activate your EID by supplying a password of your choice. After that, you can use this password to log into all IT services and resources. The activation process requires you to enter a new password and create hints that the system will ask you when you want to reset your password online.

Your Computer Accounts

You are automatically given two computer accounts, namely Active Directory (AD) Account (for university-managed computers, e-Learning, Virtual Private Network, Wi-Fi, Web Portal, CityU Scholars, Library, AIMS, etc) and Email Account. Both accounts will have usernames containing the EID. After EID activation, you can login both accounts.

Note that you may also have some other computer accounts given by departments or service units.

How to protect yourself online

You may have known that the Internet is unsafe and cyber crimes happen every day and everywhere. Therefore, you must protect yourself online in various aspects, including setting a secure password and keeping it safe and secret, installing antivirus software to secure your computer, applying Windows and software updates frequently, keeping away from unsecured websites, avoiding opening attachment from unknown sources, clicking malicious links, and downloading programs from unknown sources, and so on.  You must also be aware of security advice and actions-to-be-taken addressed through email, announcement, or other communication channels.

IT policies

You must be aware of the policies governing the use of IT services and resources managed by the University so that you will not violate the rules and regulations and get penalized or damage the good name of the University.

Seeking Help and Assistance

You can seek help directly by visiting or calling the Service Desk at 3442 8340 . Alternatively, you can get help and assistance through the abundant online resources in the Central IT website, including policies, guidelines, FAQs (Frequently Asked Questions) and user guides.

Connecting your computer to the campus network

At Home - If you have subscribed service from an Internet Service Provider (ISP), you can always get access to the Internet and CityU IT Services and Resources.  Some services would require you to first connect through the CityU Virtual Private Network (VPN) first to protect the information system security.

On Campus - You may connect to the campus network through wireless connection. The University's Wi-Fi covers over 99% of the campus. Instructions to set up your devices to connect to the Wi-Fi are available in the Network Connection Guide

Essential applications

There are certain essential applications that you will frequently use for your work, including Email, Administrative Information Management System (AIMS), e-Learning (Canvas), CityU Scholars, Library System, SharePoint, Zoom, and Teams.

CSC Teaching Studios

In the Li Dak Sum Yip Yio Chin Academic Building (LI), the CSC has 10 Teaching Studios with sizes ranging from 26 to 108 PCs including 1 teaching studio with 29 iMac computers. All PCs in the teaching studios are networked in the form of student intranet and each studio is equipped with high-quality audio visual facilities. You may reserve the Teaching Studios by submitting your teaching requirements to ARRO for timetabling or by using the CSC Teaching Studio Booking System to book one when you need it.

IT/AV Facilities in LTs / Classrooms / Meeting Rooms

The CSC has equipped all the Lecture Theatres, Classrooms, and Meeting Rooms with PC and AV equipment. You are required to login if you want to use the machine. You may reserve these venues by submitting your teaching requirements to ARRO for timetabling or by using the Venue and Classroom Booking System to book one when you need it.

For a list of all services and facilities available for you, please click here.