Internet Services
- Account and Access Management
-
Application and Data Management
- AIMS and Banner
- API Gateway and API Management
- Central Payment Gateway
- CityU Mobile App
- CityU Portal
- CityU Scholars
- Degree Auditing and Academic Planning (DegreeWorks)
- e-Recruitment
- Finance and Procurement System (Oracle e-Business Suite)
- Grade Reporting (i-Assessment)
- Mobile App Publication
- Research Project Management System (ERIC)
- Booking Systems
- Communication and Collaboration
- Cloud, Data Centre and Server Hosting
- IT Security
- Network Connectivity and Management
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End User Computing and Desktop Management
- Cloud Storage
- Computer Set Up and Configurations
- Computers Management in Lecture Theatres and Classrooms
- Data Removal Service
- Desktop Management
- Express Terminals
- Robotic Process Automation
- Information Classification and Protection
- Mobile Device Management
- Open Access Terminals
- Online Survey
- Printer & Print Queue Management
- Remote Desktop
- Shared Network Drive
- Teaching Studios (Computer Laboratories)
- URL Shortener (ShortURL)
- Virtual Desktop Service
- Microsoft Copilot for Enterprise
- e-Signature Service
- Printing and Scanning Facilities
- Software Licenses and Deployment
- Teaching and Learning Support
- User Communication and Training
- Web Hosting
- High-Performance Computing (HPC) and Research Computing
- Smart Campus and AV
- User Support
Contact Information
Information Classification and Protection
The University has "Information Classification and Handling Standard" to classify, label and handle information resources based on their sensitivity, criticality, value, nature and the potential negative impact that could result from unauthorised access, use or disclosure.
The Microsoft Information Protection (MIP) framework is adopted to address the classification needs for email and electronic documents outlined in the standard. Sensitivity labels in the MIP let you classify email messages and documents in Microsoft 365. Once a sensitivity label is applied to an email or document, protection settings for that label are enforced. For example, the “CityU Only” label may be applied to a document or email such that only people who have CityU credentials (EID) can access it. If the content is restricted for use by specific users, the “Restricted” label may be applied.
At CityU, the following classifications are used to facilitate the protection process:
- CityU Only (#cityuonly)
Content is only accessible by people who have CityU credentials (i.e. EID). - Staff Only (#staffonly / #internal)
Content is only accessible by staff. - Confidential (#confidential / #classified)
Content is classified and encrypted for specific internal and external people. - Restricted (#restricted)
Content is restricted to specific users specified by the owner, and they are not allowed to share it further. - Highly Confidential (#highlyconfidential / #viewonly / #readonly)
Content is highly confidential and sensitive, which is strictly restricted to specific users for viewing only. They are not allowed to share it further, nor copy/modify/print it.
You may use these sensitivity labels in Outlook, Office applications (Word, Excel, PowerPoint), and Windows Explorer.
In Outlook:
- In “New Email”, click on “Sensitivity” or “Options” and then “Encrypt/Permission”
- Or simply, type #hashtag (listed above) in the Subject of the email
In Microsoft Office applications:
In Windows Explorer:
User Guides & FAQs
- Frequently Asked Questions
- Confidential Email
- Protected and Encrypted Files