Change and Reset Password
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for Staff , Students , Alumni
Online
Depending on the account type, please follow these links to change or reset passwords:
| Account Type | Change Password | Reset Password |
|---|---|---|
| Staff | Self-service | Self-service |
| Student |
Self-service with Okta Verify push notification (Applicable for students accounts created on or after 31 May, 2026 or have opt-in for Okta push notification) Self-service through AIMS |
|
| Alumni | Self-service (Require your EID and registered personal email address for receiving the verification email. For further assistance, please contact Alumni Relations Office at aro@cityu.edu.hk or call 3442 6075) |
|
| Secondary Account | Self-service (Start a new browser, log in with the EID and password of the secondary account) |
Self-service (Start a new browser, log in with your EID and then choose the secondary account you wish to manage) |
| Retiree (@cityu.edu.hk) | Self-service | Self-service |
| Retiree (@friends.cityu.edu.hk) | NA |
Note:
- Wi-Fi Update: If you have connected to the "CityU WLAN" Wi-Fi network using your CityUHK account, please remember to update the new password in the Wi-Fi profile after changing or resetting it.
- Domain Computers Password Change: For those logged into computers connected to the CityUHK Active Directory (cityumd), you have the option to change your password using the "change password" function available on the computer.
- Refer to the Password Policy for the details of password requirement.
In-person
Staff and Students may visit the IT Service Desk in person with their staff/student identity cards. For Alumni, please contact the Alumni Relation Office instead.
CityU IT ChatBot