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City University of Hong Kong researchers who compile the Hong Kong Consumer Satisfaction Index (HKCSI) reported the overall satisfaction level of local consumers dropped to a record low last year. They also identified a correlation between unemployment and the satisfaction index-the higher the unemployment, the lower the index. The HKCSI 2002 was released on 11 February.
On 21 November, CityU's Centre for Electronic Packaging and Assemblies, Failure Analysis and Reliability Engineering (the EPA Centre) was accepted by the Hong Kong Accreditation Service (HKAS) as an Accredited Laboratory* under the Hong Kong Laboratory Accreditation Scheme (HOKLAS). This is a CityU first.
If a group of management sciences professors at City University have their way, the Centa-City Index, a winner of CityU's prestigious Applied Research Excellence Awards in 2001, may become as widely accepted and creditable as the Hang Seng Index in measuring the territory's economic health.
Hong Kong has never been short of indices, particularly in the economic and business arena. We have, for example, the Hang Seng Index to gauge the volatility of its stock market. CityU's Department of Management Sciences, in co-operation with Centaline Property Agency Ltd, produces the Centaline Index to record the ups and downs of the local residential property market.
As cost-conscious consumers, we are all deeply interested in knowing how far we can stretch our dollars-and whether we are getting value for all the money we are spending.