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管理科學系發表2004年度「城大香港消費者滿意指數」的調查結果，顯示去年香港消費者滿意指數創歷史新高。
City University of Hong Kong researchers who compile the Hong Kong Consumer Satisfaction Index (HKCSI) reported the overall satisfaction level of local consumers dropped to a record low last year. They also identified a correlation between unemployment and the satisfaction index-the higher the unemployment, the lower the index. The HKCSI 2002 was released on 11 February.