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Computing Services Centre
City University of Hong Kong
Computing Services Centre
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Help & Support
  • Assistance
    • Service Desk
    • Classroom Support
    • List of CSC Representatives
    • List of Dept. Network Administrators
  • CSC e-Forms
    • Submit CSC Work Request
    • Email Alias Application
    • Request for Printing
    • Request for Dump/Restore
    • Apply for a New Domain Name
    • Remove an Existing Domain Name
    • Modify the Hosting of an Existing Domain Name
  • User Guides and FAQs
    • By Category
    • By A to Z Index
  • Systems Maintenance Schedule
Useful Links
  • Creating a Harmonious Campus

Email Services: Frequently Asked Questions

  • Using Microsoft 365 for CityU Student and Alumni (@my.cityu.edu.hk)

  • Using Microsoft 365 for CityU Staff (@cityu.edu.hk)

  • Using Microsoft 365 for CityU Staff (@staff.cityu.edu.hk, optional)

  • Using Google Workspace for Education (@gapps.cityu.edu.hk)

  • Using Google Workspace for Education for CityU Friends (@friends.cityu.edu.hk)

  • Using Gateway for Mass e-Mailing

Email Security

    • Virus and Spam/Phishing Email Issues:
      • What is "Spam"?
      • How do spammers get my email address?
      • How to protect my email address?
      • What should I do when I receive spam?
      • Why did I receive an undeliverable notification for an email that I have never sent?
      • How to check if an incoming email is really sent from CityU network?
      • How to scan for virus from my email? (for staff only)
      • Best practice to prevent computer virus
      • Restrictions on delivering email with unsafe attachments
      • Beware of Phishing Email
      • What is phishing email and how to avoid it?
    • Server-side Spam/Junk Mail Filtering:
      • Add Addresses to “Blocked Senders” List in M365 using Outlook
      • Add Addresses to “Blocked Senders” List in M365 using OWA (Webmail)
    • Report and Stop Spam Email

Related Policies and Guidelines

    • Policies on Use of IT Services and Resources
    • Electronic Mail Regulations
    • Mass Communication and Social Computing Regulations
    • Policy on Email Retention and Account Management

 

it.servicedesk@cityu.edu.hk
  • Services
    • Common User Interface
    • Electronic Mail
    • Internet Services
    • Multimedia Services
    • Telephone Service
    • Network Connection
    • Hardware & System Maintenance
    • CSC Facilities Booking
    • Charged Services
    • Centralized High Performance Computing (HPC)
    • Data Removal Service
  • Facilities
    • Campus Network - CTNET
    • Teaching Studio Areas
    • Lecture Theatre & Classrooms
    • Conference Rooms
    • Virtual Desktop Service (VDS)
    • Express Terminals
    • Using Facilities
    • Central Software
    • Facilities for Students with Special Needs
  • User Training
    • IT News
    • LinkedIn Learning
    • IT Forum
    • Security Advice and Best Practice
  • Help & Support
    • Assistance
    • CSC e-Forms
    • User Guides and FAQs
    • Systems Maintenance Schedule
  • New User
    • For New Staff
    • For New Student
  • About the CSC
    • Vision & Mission
    • Roles of the CSC
    • Location and Floor Plan
    • Opening Hours
    • Privacy Policy Statement
  • Policies&Guidelines
  • Contact Us

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