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Computing Services Centre
City University of Hong Kong
Computing Services Centre
  • About the CSC
    • Vision & Mission
    • Roles of the CSC
    • IT Infrastructure at-a-glance
    • Location and Floor Plan
    • Opening Hours
    • Privacy Policy Statement
  • Services & Facilities
    • Communication and Collaboraion
    • Network Connectivity and Management
    • User Support
    • End User Computing and Desktop Management
    • Printing and Scanning Facilities
    • Account and Access Management
    • Cloud, Data Centre and Server Hosting
    • High-Performance Computing (HPC) and Research Computing
    • Software Licenses and Deployment
  • User Training
    • IT News
    • Online Courses (LinkedIn Learning)
    • IT Forum
    • Security Advice and Best Practice
  • Help & Support
    • IT Service Desk
    • Service Portal (ServiceNow)
    • Classroom Support
    • Event Support (IT & AV)
    • User Guides and FAQs
      • By Category
      • By A to Z Index
    • New User Info
      • For New Staff
      • For New Student
  • Information Security
    • Information Security Policies and Standards (ISPS)
      • Introduction
      • Policies & Standards
    • Security Advice and Best Practice
    • Training and Awareness
    • Vulnerability Management
  • Policies & Guidelines
  • Contact Us
Help & Support
  • IT Service Desk
  • Service Portal (ServiceNow)
  • Classroom Support
  • Event Support (IT & AV)
  • User Guides and FAQs
    • By Category
    • By A to Z Index
  • New User Info
    • For New Staff
    • For New Student
Useful Links
  • Resource Booker
  • CSC e-Forms
    • CSC Work Request (for Request Operators only)
    • Software License Request (for Request Operators only)
    • Change Display Name
    • Grammarly Account Request
    • Request Provision for QuestionPro
    • Residential Connection Request
    • Department Connection Request

Email Services: Frequently Asked Questions

  • Using Microsoft 365 for CityUHK Student and Alumni (@my.cityu.edu.hk)

  • Using Microsoft 365 for CityUHK Staff (@cityu.edu.hk)

  • Using Microsoft 365 for CityUHK Staff (@staff.cityu.edu.hk, optional)

  • Using Google Workspace for Education (@gapps.cityu.edu.hk)

  • Using Google Workspace for Education for CityUHK Friends (@friends.cityu.edu.hk)

  • Using Gateway for Mass e-Mailing

Email Security

    • Virus and Spam/Phishing Email Issues:
      • What is "Spam"?
      • How do spammers get my email address?
      • How to protect my email address?
      • What should I do when I receive spam?
      • Why did I receive an undeliverable notification for an email that I have never sent?
      • How to check if an incoming email is really sent from CityUHK network?
      • Best practice to prevent computer virus
      • Restrictions on delivering email with unsafe attachments
      • Beware of Phishing Email
      • What is phishing email and how to avoid it?
    • Server-side Spam/Junk Mail Filtering:
      • Add Addresses to “Blocked Senders” List in M365 using Outlook
      • Add Addresses to “Blocked Senders” List in M365 using OWA (Webmail)
    • Report and Stop Spam Email

Related Policies and Guidelines

    • Policies on Use of IT Services and Resources
    • Electronic Mail Regulations
    • Mass Communication and Social Computing Regulations
    • Policy on Email Retention and Account Management

 

IT.ServiceDesk@cityu.edu.hk
  • About the CSC
    • Vision & Mission
    • Roles of the CSC
    • IT Infrastructure at-a-glance
    • Location and Floor Plan
    • Opening Hours
    • Privacy Policy Statement
  • Services & Facilities
    • Communication and Collaboration
    • Network Connectivity and Management
    • User Support
    • End User Computing and Desktop Management
    • Printing and Scanning Facilities
    • Account and Access Management
    • Cloud, Data Centre and Server Hosting
    • High-Performance Computing (HPC) and Research Computing
    • Software Licenses and Deployment
  • User Training
    • IT News
    • Online Courses (LinkedIn Learning)
    • IT Forum
    • Security Advice and Best Practice
  • Help & Support
    • IT Service Desk
    • Service Portal (ServiceNow)
    • Classroom Support
    • Event Support (IT & AV)
    • User Guides and FAQs
    • New User Info for Staff
    • New User Info for Student
  • Information Security
    • Information Security Policies and Standards (ISPS)
      • Introduction
      • Policies & Standards
    • Security Advice and Best Practice
    • Training and Awareness
    • Vulnerability Management
  • Policies & Guidelines
  • Contact Us

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