Beware of Phishing Email

You may have experience in receiving email that looks like being sent from the "support", "service", " admin", "network/email/web administrator "... etc. of the University, and you were asked to provide your account password by either replying to the email, or clicking a link in the email to access a web page and filling in your password there. Examples of phishing email are enclosed below for your reference.

Please note that our administrators or support staff have NEVER asked and will NEVER ask users to provide password via email . Therefore, these kinds of email in fact were fraudulent or phishing email (also called email scams). They were NOT originated from the University central email system at all, and the sender address (e.g. support@cityu.edu.hk) is usually an INVALID email address.

You are advised to DELETE such email (or email in similar style) immediately when it is received. DON'T reply to the email or click on any link contained in the message. Please refer to the FAQ on "What is phishing email and how to avoid it?" for more details.

If unfortunately you have already responded to this kind of email, please change your password immediately. Password change option is available within the University Portal and in the Email Service home page.

Examples of fraudulent (phishing) email as below (in reverse chronological order):

    Phishing Email Subject
  1. "03 May, 2020"
  2. "Secure Your E-mail"
  3. "Dear Staff"
  4. Quick Assistance Required
  5. 對您的PayPal帳戶採取措施
  6. Recent Order
  7. Message from “RNP002673A64AA7
  8. CityU Announcement Portal
  9. FW: Dear Staff
  10. CityU Announcement
  11. Cityu Service Update on 26 February, 2019 ID:
  12. ATTN, Member
  13. Dear Member
  14. This account has been hacked! Change your password right now!
  15. Your mailbox is almost full
  16. Validate Your Email Account ....To Avoid closed down
  17. Did you receive ?
  18. New Mail
  19. Delivery Failure
  20. Libray Services
  21. Your 13.86% Salary Raise
  22. [CSC] University Mailbox Quota Exceeded!
  23. Microsoft account terminations
  24. CCE29032016_000
  25. Account Update and IT HELPDESK
  26. Urgent Email Verification From CityU Admin
  27. RE: IT Routine System
  28. CityU Portal Access
  29. 警報
  30. Our system detected an error in your account
  31. {xxxxxxxx@cityu.edu.hk} Upgrade to avoid shuting down
  32. RE: Helpdesk" or “RE: Mail To You
  33. RE: Faculty And Staff Email Confirmation
  34. Phishing Email come with Zipped file Attached
  35. RE: Service Desk (Email Alert!)"
  36. HK Security Desk 2015
  37. Alert
  38. Alert
  39. Quota Limit
  40. RE: Faculty/Staff E-mail System
  41. [Notification] System Maintenance
  42. New Message
  43. Your Webmail Account is on Restriction
  44. Do not ignore this message
  45. Funds Payment!!
  46. Your email account (xxxxxxxx@cityu.edu.hk) will be shut down
  47. Your Mailbox
  48. !!!Administrative Notice Faculty/Staff/Student/Employee/Admin Warning!!!
  49. 3 Working Days To Terminate Your Mail Account
  50. HTK4S detected
  51. INFORMATION TO ALL STAFF
  52. Important - New Outlook Settings
  53. Important Message From Admin
  54. An important Message from Blackboard Learn
  55. re
  56. Notification Mail
  57. Do not ignore this message
  58. Urgent Course Form3
  59. Blackboard Learn : Staffs/Students Access Blocked
  60. HTK4S detected
  61. CityU Email Upgrade/Final Warning
  62. 电子邮件警报
  63. Important Message!!!
  64. Do not ignore this message
  65. Your mailbox
  66. INFO
  67. Your mailbox is under automatic deactivation
  68. Email Box Exceeded Its Maximum Limit
  69. (nil)
  70. Do not ignore this message
  71. News update
  72. Permanent TSB Online Banking - 3rd attempt failed !
  73. Scan from a Xerox WorkCentre
  74. Encrypted Message from AMEX
  75. Confidential - to ALL Employees
  76. Ref: 03/243/IT2012
  77. Important Webmail Upgrade
  78. Admin: cityu.edu.hk UPGRADE
  79. RE: Microsoft webmail users system alert: Attention ! !
  80. Update Your Account xxxxxxxx@cityu.edu.hk
  81. Urgent
  82. System Administrator Mailbox Upgrade
  83. Your AT&T bill is ready to be viewed
  84. Email Alert
  85. Urgent!!! Update Your E-mail Service Account
  86. Message From I.T Helpdesk Expert
  87. confirm your webmail identify
  88. Do not ignore this message
  89. New Secure Message Regarding CityU WebMail
  90. Account Alert Confirmation
  91. DGTFX virus alert!!!
  92. Account Validation‏
  93. ATTENTION
  94. Account Validation
  95. 亲爱的用户cityu.edu.hk
  96. Dear cityu.edu.hk User,
  97. 警告!
  98. Webmail Upgrade In Progress
  99. Mailbox Quota Exceeded
  100. Mailbox Quota Limit Exceeded
  101. Helpdesk Upgrade: Do This Now
  102. Message From Helpdesk
  103. Helpdesk Upgrade
  104. 6000MB
  105. Webmail Account Verification!
  106. Helpdesk Upgrade: Do This Now
  107. 您好cityu.edu.hk用户
  108. 升级帐户
  109. System Administrators
  110. Message From Helpdesk
  111. Mailbox quota limit exceeded
  112. Your mailbox has exceeded one or more size limits :do this now
  113. You have exceeded
  114. Quota Limit Exceeded
  115. Your mailbox has exceeded one or more size limits do this now!
  116. Account Verification Access.
  117. Systems Administrator (webmail Office)
  118. Your mailbox has exceeded one or more size limits : do this now
  119. Your mailbox has exceeded one or more size limits!
  120. Your Email Alert!
  121. You have exceeded
  122. Cityu University Webmaster-Team
  123. Dear City University of Hong Kong Webmail Subscriber
  124. dear mail.cityu.edu.hk email user
  125. Confirm your e-mail address for Windows Live ID
  126. Please confirm your message
  127. City University Of Hong Kong Department
  128. Notice/Warning
  129. setting for your mailbox xxxxxxxx@cityu.edu.hk are changed
  130. cityu.edu.hk account notification
  131. cityu.edu.hk account notification
  132. Dear CITYU User
  133. http://cityuniversityserverupgrade.xxx.yyy/
  134. A new settings file for the xxxxxxxx@cityu.edu.hk has just Be released
  135. Upgrading Team ©2010
  136. Important Announcement
  137. A new settings file for the xxxxxx@cityu.edu.hk
  138. delivery failed
  139. Attention - Mail system upgrade
  140. Dear users City University of Hong Kong web
  141. Notice!
  142. Important: Email Account Verification Update ! ! !
  143. Maintenance Notice
  144. mailbox has exceeded the storage limit
  145. Dear City University Webmail Account User,
  146. Account Update

 

Return to University In-house Email Service FAQ page

csc.servicedesk@cityu.edu.hk