How to transfer old mail from my University email account(s) to my M365 mailbox?

You can transfer your old mail from your University email account(s) (Exchange (@um.cityu.edu.hk) or JSMS (@cityu.edu.hk)) in either of the following ways:

1. Using Microsoft Outlook (2010 or higher version)
2. Using "Connected Accounts" feature provided by Microsoft 365 Outlook Web App (M365 OWA)

The first method provides the most feasible way for you to manage your email in both mailboxes. You can freely select and transfer (copy or move) your wanted email between the two mailboxes. If you have been using MS Outlook (2010 or higher version) to handle your University email already, using this method is most appropriate.

For detailed procedure please visit "How to transfer old mail from my University email account to my M365 mailbox using Microsoft Outlook?"

The second method uses the "Connected Accounts" feature provided by Microsoft 365 Outlook Web App (M365 OWA) to transfer ALL your old mail from your University account(s) to your M365 mailbox. This method does not require using Email client software. However, it will transfer ALL your email to M365 and you cannot choose which email you want to transfer.

Please visit the following FAQs for the detailed procedure of using M365 OWA to transfer your old mail to your M365 mailbox:

• If your University email has been migrated to MS Exchange system, please visit
  "How to transfer email from my Exchange (@um.cityu.edu.hk) account to my M365 mailbox using M365 OWA?"
• If your University email has NOT yet been migrated to Exchange, please visit
  "How to transfer email from my JSMS (@cityu.edu.hk) account to my M365 mailbox using M365 OWA?"

 

Return to FAQs on CityU Microsoft 365

IT.ServiceDesk@cityu.edu.hk