The IT Service Desk, located right in the middle of the Computing Services Centre Teaching Studio Area on 4th floor of Li Dak Sum Yip Yio Chin Academic Building (LI), provides one-stop IT support services to staff and students. You may visit the Service Desk in person or call to receive help and advice on using the central IT services. Some of its key services include:
The Service Desk operates at regular opening hours for eligible users. For staff whose problems cannot be resolved through telephone consultation, technical support staff will be dispatched to help on-site. Students may also seek help there. The Service Desk also monitors the progress of users' requests/problems and provides analysis and feedback to the CSC management for further improvement on its service quality and users' satisfaction.