Your password is the same as the one for IT services provided by our university (e.g., AIMS, Email, Wi-Fi). If you forget your password, you may reset it by taking one of the options below.

●	On the login screen, click on the Change / Reset Password link
●	Follow the Information Technology Services' guide Change and Reset Password to reset your password
●	Visit the IT Service Desk located on Floor 4, Li Dak Sum Yip Yio Chin Academic Building (LI) in person for assistance during their opening hours

For multi-factor authentication issues, please read the Information Technology Services' guide Multi-Factor Authentication (MFA).

login | log in | logon | sign in | sign on | multi factor

Once the course / section record has been added / dropped in your Weekly Schedule of AIMS successfully, the course list in Canvas will be updated in the next morning 1.

You may not have access to all of your registered courses in All Courses list on Canvas as some of your registered courses may be not published 2. Only the course teachers have the authority to publish their Canvas courses. If you have any questions about when the course content will be available, please reach out to your course teachers for clarification.

(Canvas Calendar is related to the online assessments / tasks in Canvas courses, NOT your Weekly Schedule in AIMS.)

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After graduation, you will become an alumnus and lose access to certain IT services, such as Canvas. Please visit the Services page on the Alumni Relations Office website.

It is recommended that you keep backup copies of course materials and submissions from your enrolled Canvas courses before the end of each semester.

Canvas Basics and Student Guides:

●	How do I download a file or folder?
●	How do I download assignment submissions from all my courses?

alumni | graduate | graduation | content | submission | backup | back-up

Please visit Canvas Basics > What are the browser and computer requirements for Canvas?

Additional information can be found at Canvas Basics > General Information.

Safari (Apple) users:
Safari may cause issues with downloading files and displaying images (especially for quizzes) in Canvas. Please try another supported browser, such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

mac | browser | computer

Please try the following options if content cannot be loaded or shown in a Canvas course on your computer.

●	Clear browser cache
●	Use a different browser such as Google Chrome, Mozilla Firefox or Microsoft Edge
●	Safari (Apple) users: Safari may cause issues with downloading files and displaying images (especially for quizzes) in Canvas. Please try another supported browser.

Students located outside Hong Kong:
If the course content cannot be loaded on web browsers and Canvas mobile apps in stable internet connections, please try to use the CityUHK VPN service.

display | mac |

Please view "How can I use Canvas on my mobile device?" from Canvas Basics > Canvas Mobile.

Canvas mobile apps are available for iOS and Android.

phone | tablet |

If you are unable to access Zoom in a Canvas course on your computer, please try the following options.

●	Clear browser cache
●	Use a different browser such as Google Chrome, Mozilla Firefox or Microsoft Edge
●	Safari (Apple) users: Safari may cause issues with downloading files and displaying images (especially for quizzes) in Canvas. Please try another supported browser.

Students located outside Hong Kong:
If Zoom cannot be loaded in stable internet connections, please try to use the CityUHK VPN service.

cookie | mac |

Most of your past-term courses will appear in the Past Enrollments section on the All Courses page. However, some teachers may set the course end time to prevent student access or may remove course content.

It is recommended that you keep backup copies of course materials and submissions from your enrolled Canvas courses before the end of each semester.

Canvas Basics and Student Guides:

●	How do I download a file or folder?
●	How do I download assignment submissions from all my courses?

content | submission | backup | back-up

Student annotations on teacher document files are stored in mobile apps on mobile devices, not in the cloud storage of Canvas. The following possible reasons may make your annotations missing.

●	Use the Canvas mobile apps on other devices
●	Uninstall and then install the Canvas mobile app
●	Retrieve the document files which teachers have overwritten in the course "Files"

Each time you have made your annotations on a course document via the Canvas mobile app, please download the document with your annotations to your mobile device after clicking the (Share) icon button.

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If you are allowed to resubmit an assignment, you will see the New Attempt button on the right sidebar of the assignment page. Please click the button to resubmit.

If the button is disabled, resubmission is not allowed. In this case, please reach out to your teacher with any questions.

Keep in mind that only the last attempt will be graded. You should ensure the final submission is the correct one before the assignment is closed.

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Canvas assignments with File Uploads will not accept file larger than 5GB while Media Uploads will not accept media file larger than 500MB.

Other assignment types

●	Turnitin - file uploads: Less than 100MB
●	Panopto - media uploads: No hard limit for file size but large files are subject to network timeouts

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If the assignment is set to allow only files that Turnitin can check for similarity,

●	That is less than 100MB;
●	That has a minimum of 20 words; and
●	That is less than 800 pages.

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Turnitin accepts some document/text file types to generate Similarity Reports.

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The percentage range is 0% to 100% with the possible similarity groupings being:

Blue:	No matching text
Green:	One word to 24% matching text
Yellow:	25-49% matching text
Orange:	50-74% matching text
Red:	75-100% matching text

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No. The AI writing detection indicator and report are not visible to students. If necessary, you may ask your teacher to share the exported PDF file of the AI report with you.

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Students need to install Respondus "LockDown Browser" (download link).

Please watch a brief video Introduction to Respondus LockDown Browser for Students and read our Respondus LockDown Browser Student Guide.

To participate in the quiz, students should follow the below steps.

1.	Open LockDown Browser from the computer 15 minutes before the quiz start time
2.	Log in to Canvas and then navigate to the quiz in the course

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