User Guide on Setting Up MFA for Students

You have to enroll Okta Verify as the MFA factor.

  1. Please submit your MFA request through the Service Portal form.

    MFA_request

     

  2. After you have enrolled your account for the MFA in Service Portal, follow this link to download and install Okta Verify mobile app, and then go to this link https://myprofile.its.cityu.edu.hk/profile/mfa

  3. Input your EID and password

    Input_ID

     

  4. "Setup multifactor authentication" page will appear, click "Configure factor" to proceed.

    Configure_factor

     

  5. Choose your phone type, Android or iPhone, and then click "Next".

    Phone_type

     

  6. A QR code will appear for the Okta verify mobile app to scan.

    QR_code

     

  7. Open the Okta Verify mobile app, click "Add Account" at the bottom.

    Add_account

     

  8. Choose "Organization".

    Organization

     

  9. Click "Yes, Ready to Scan".

    Scan_QR_code

     

  10. Scan the QR code showing on the computer (step 5), click "Next", then enter the 6-digit code showing on the Okta Verify mobile app, then click "Verify".

    Verify

     

  11. After scanning the QR code on the computer, click "Done" on the mobile app.

    Done

     

  12. Now you have finished setting up Okta Verify.
  13. You will be asked MFA from time to time, so you have to keep the apps in your mobile and don't remove it.

 

IT.ServiceDesk@cityu.edu.hk