User Guide on Setting Up MFA for Staff Members

You have to enroll both Okta Verify and SMS as the MFA factors.

  1. Please set the time sync of your mobile phone to "auto".
  2. Follow this link to download and install Okta Verify mobile app, and then go to this link https://myprofile.its.cityu.edu.hk/profile/mfa

  3. Input your EID and password

    Sign_In

     

  4. "Setup multifactor authentication" page will be prompted, click Configure factor to proceed.

    setup_multifactor_authentication

     

  5. Choose your phone type, Android or iPhone, and then click Next.

    choose_phone_type

     

  6. A QR code will appear for the Okta verify mobile app to scan.

    QR_code

     

  7. Open the Okta Verify mobile app, click Add Account at the bottom.

    add_account

     

  8. Choose Organization.

    choose_organization

     

  9. Click Yes, Ready to Scan.

    ready_to_scan

     

  10. Scan the QR code showing on the computer (step 5)

    scan_QR_code

     

  11. After scanning the QR code on the computer, click Done on the mobile app.

    done

     

  12. You just enrolled Okta Verify as the MFA factor. We will proceed to enrolling SMS.

  13. Back to the computer, on "Setup multifactor authentication" page, click Configure next factor.

    configure_next_factor

     

  14. Choose your country, type your phone number and click Send Code.

    send_code

     

  15. Enter the code received from SMS and click Verify

    enter_code

     

  16. Now you have finished setting up both Okta Verify and SMS, you can continue to set up other factors (optional), or scroll down to click Finish.

    finished

     

  17. Okta Verify is the recommended MFA factor, when you are asked for MFA, please click the pull-down to choose Okta Verify, the preference will be remembered.

    select_Okta_Verify

     

IT.ServiceDesk@cityu.edu.hk