How to set up Email Auto-forwarding?

You can use "Forwarding" option to forward all e-mail from Microsoft 365 (M365) to another account automatically.

Below is the procedure for setting up auto-forwarding with Outlook Web App (OWA):

  1. Login your M365 account at CityU Staff Sign in to Microsoft 365 web page.
  2. Click gear icon at the top-right corner of OWA window.
  3. Select Mail under Your app settings.

  4. Select Forwarding under Accounts of MAIL.
  5. Select Start forwarding and type e-mail address of your destination.
  6. If you want to keep copy of incoming M365 account's message, you will enable Keep a copy of forwarded messages in Outlook on the web.
  7. Click save to save changes and start forwarding right now.

Important Notes:

  1. You must NOT create direct looping i.e. should NOT forward to yourself. Otherwise, endless looping will occur, resulting in NO (or duplicated) email delivery.

  2. Prevent indirect looping. i.e. it means to prevent setting up email forwarding in both addresses.
    e.g. if A is forwarded to B, and B is also forwarded to A. An endless looping will occur, resulting in NO (or duplicated) email delivery to both addresses.


Return to FAQs on CityU Microsoft 365