Responsibilities:
•Provide technical support to customers as well as enhance, maintain and troubleshoot any related technical services
•Ensure smooth project delivery which align to service level agreement
•Manage customers’ cloud infrastructure environment in accordance with the company’s cloud strategy, policies, best practices and capabilities
•Work closely with customers’ IT division and provide duties include but not limited to: monitoring, patching, provisioning, troubleshoot, incident handling, deployment, etc
•Act as Technical Account representative for dedicated clients

Requirement:

•Degree or High Diploma holder in Computing / IT related/ Engineering or equivalent
•At least 3 years solid experience as a Developer Support Engineer or a Technical Support Engineer and with cloud services exposure will be a big plus
•Solid technical experience in networking/ infrastructure which include strong troubleshooting, diagnosing and resolving technical issues
•Ability to quickly build relationships and credibility with customers
•Passionate in Cloud Technologies and with an appreciation of delivering in an Agile project framework