We understand that unexpected situations can arise, whether you are studying abroad or residing in Hong Kong. To address your concerns and provide necessary assistance, we have compiled a list of essential services for your convenience, where you can find valuable resources and contacts to ensure your well-being and safety during your academic journey.

Scan the QR codes below, save the emergency contact number and stay connected with the latest broadcast information while you are abroad.

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As a CityUHK student, you have access to the round-the-clock consultation service provided by International SOS. International SOS offers 24/7 access to the latest medical and travel security advice, ensuring that you receive timely assistance whenever you need it. To utilize this service, please refer to the CityUHK subscriber number: 07ASCA805115. For more information, please visit the International SOS Hong Kong website: https://www.internationalsos.com/locations/hong-kong

If you encounter an accident or emergency situation, Hong Kong residents, including CityUHK students, can request assistance from the Assistance to Hong Kong Residents Unit of the Immigration Department. This unit is dedicated to providing support and guidance during distressing situations. For more information on the services available and how to seek assistance, please visit the Immigration Department's webpage: https://www.immd.gov.hk/eng/services/Assistance_Outside_Hong_Kong.html

When studying abroad, the international office at your host university is an excellent resource for various forms of support. They can assist you with academic matters, cultural integration and provide guidance on local services and facilities. Don't hesitate to reach out to the international office at your host university for any assistance you may need. They are there to support you throughout your international academic journey.

The Dean of Students Office at CityUHK is committed to your well-being and provides comprehensive support services. If you need assistance, please contact Ms. Mabel Tso, via email at yt.mabel@cityu.edu.hk or call (+852) 3442 8263. The Dean of Students Office is here to ensure a supportive environment for all CityUHK students.

In case of any emergencies, please do not hesitate to contact our 24-hour emergency hotline at (+852) 3442 8888.

If you encounter an emergency outside of the CityUHK while within the local area, please dial 999 for immediate assistance.

Remember, your well-being and safety are paramount to us. We strongly encourage you to utilize these resources and reach out for assistance whenever needed. We are here to support you during your time at CityUHK and beyond.