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Consumer satisfaction in 2008 dropped to a rating of 69.1 out of 100, the same level as in 2004, after five consecutive annual increases, according to a survey conducted by the Department of Management Sciences.
The Department of Management Sciences announced the findings of the CityU-Hong Kong Consumer Satisfaction Index 2006 on 21 December. The findings show that the CityU-HKCSI hit a record high of 70.1, up 1.2% from 2005.