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The Department of Management Sciences announced its findings of the “CityU Hong Kong Consumer Satisfaction Index (CityU-HKCSI) 2004”. The findings show that the overall satisfaction level of local consumers in 2004 reached a record high level.
Hong Kong consumers were less happy this year, with the Hong Kong Consumer Satisfaction Index shrinking to 66 in 2001, a 2.2 % drop over last year, CityU's Department of Management Sciences announced this week.