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Consumer satisfaction in 2008 dropped to a rating of 69.1 out of 100, the same level as in 2004, after five consecutive annual increases, according to a survey conducted by the Department of Management Sciences.
If a group of management sciences professors at City University have their way, the Centa-City Index, a winner of CityU's prestigious Applied Research Excellence Awards in 2001, may become as widely accepted and creditable as the Hang Seng Index in measuring the territory's economic health.
An audience of more than 120 turned up on 19 September to honour the winners of CityU's Third Applied Research Excellence Awards, organized by the Industrial and Business Development Office.

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