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Consumer satisfaction with housing and related products and services in Hong Kong remains the lowest of the daily life categories assessed in a survey conducted by the Department of Management Sciences.
City University of Hong Kong researchers who compile the Hong Kong Consumer Satisfaction Index (HKCSI) reported the overall satisfaction level of local consumers dropped to a record low last year. They also identified a correlation between unemployment and the satisfaction index-the higher the unemployment, the lower the index. The HKCSI 2002 was released on 11 February.