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The Department of Management Sciences announced its findings of the “CityU Hong Kong Consumer Satisfaction Index (CityU-HKCSI) 2004”. The findings show that the overall satisfaction level of local consumers in 2004 reached a record high level.
If a group of management sciences professors at City University have their way, the Centa-City Index, a winner of CityU's prestigious Applied Research Excellence Awards in 2001, may become as widely accepted and creditable as the Hang Seng Index in measuring the territory's economic health.