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Consumer satisfaction rose to 69.9 in 2009, close to the record high level it had reached in 2007, according to a survey conducted by the Department of Management Sciences at CityU.
The best and the worst performing consumer commodities/service in Hong Kong last year were CDs and internet service providers, respectively, according to the findings of a group of researchers from the Department of Management Sciences. The consumer satisfaction index they have developed does more than just measure consumer satisfaction.