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A survey by CityU shows that consumer sentiment towards economic development in mainland China, Macau, Hong Kong and Taiwan has improved for three consecutive quarters, reaching a record high in 2009.
The best and the worst performing consumer commodities/service in Hong Kong last year were CDs and internet service providers, respectively, according to the findings of a group of researchers from the Department of Management Sciences. The consumer satisfaction index they have developed does more than just measure consumer satisfaction.