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Consumer satisfaction in 2008 dropped to a rating of 69.1 out of 100, the same level as in 2004, after five consecutive annual increases, according to a survey conducted by the Department of Management Sciences.
The best and the worst performing consumer commodities/service in Hong Kong last year were CDs and internet service providers, respectively, according to the findings of a group of researchers from the Department of Management Sciences. The consumer satisfaction index they have developed does more than just measure consumer satisfaction.