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The Department of Management Sciences announced the findings of the CityU-Hong Kong Consumer Satisfaction Index 2006 on 21 December. The findings show that the CityU-HKCSI hit a record high of 70.1, up 1.2% from 2005.
The best and the worst performing consumer commodities/service in Hong Kong last year were CDs and internet service providers, respectively, according to the findings of a group of researchers from the Department of Management Sciences. The consumer satisfaction index they have developed does more than just measure consumer satisfaction.