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The Department of Management Sciences announced its findings of the “CityU Hong Kong Consumer Satisfaction Index (CityU-HKCSI) 2004”. The findings show that the overall satisfaction level of local consumers in 2004 reached a record high level.
The best and the worst performing consumer commodities/service in Hong Kong last year were CDs and internet service providers, respectively, according to the findings of a group of researchers from the Department of Management Sciences. The consumer satisfaction index they have developed does more than just measure consumer satisfaction.