How to configure Outlook to access my POP Mailbox?

If you have installed Outlook, you can configure the software to access your email by the following steps:

  1. In File menu, click Add Account.

    Add Account

  2. Select E-mail Account.
  3. Click Next button.

    Select E-mail Account

  4. Select Manually configure server settings or additional server types.
  5. Click Next button.

    Select Manually configure server settings or additional server types

  6. Select Internet E-mail.
  7. Click Next button.

    Choose service

  8. Type your name (e.g. Tom Chan)
  9. Enter your email address <electronic-id>@cityu.edu.hk (e.g. cctom@cityu.edu.hk)
  10. Select POP3 in the Account Type
  11. In the Incoming mail server text box, type mail.cityu.edu.hk
  12. In the Outgoing mail server (SMTP) text box, type smtp.cityu.edu.hk
  13. Input your Electronic-ID (e.g. cctom) (not your Alias) as User Name.
  14. Click More Settings… button.

    Enter Internet E-mail Settings

    (You are not recommended to tick/enable Remember password for security reason.)

  15. Type City University of Hong Kong
  16. Click the Advanced tab.

    Enter Internet E-mail Settings

  17. Check the checkbox This server requires an encrypted connection (SSL). The Server Port Number for Incoming mail (POP3) will be automatically changed to 995.
  18. Check the checkbox Leave a copy of messages on server.
  19. Click OK.

    Enter Internet E-mail Settings

  20. Click Next.
  21. Click Finish at the end.

    Click Finish

Return to Microsoft Outlook 2010 FAQ page

IT.ServiceDesk@cityu.edu.hk