Student Residence Office
City University of Hong Kong
Student Residence Office

Check-Out Procedures

Undergraduate Students (Semester B, 2025/26)

Check-out at any date/time before 26 May 2026, 12:00 noon (highly recommended)

i) Approach 24-hour Security Office (next to SR main entrance) in person (or a 3rd party with your Authorization Letter)for check-out.

ii) 24-hour check-out is allowed and check-out will take at least 30 minutes. Please reserve sufficient time to complete the check-out procedures, especially when hurrying to catch a flight after check-out.

iii) Check-out priority will be on a first-come-first-served basis.

Pre- Check Out Actions

  1. Make sure your Keycard for return upon check-out & actual bed in use in current semester are TALLIED with the Bed No. assigned to you (note: a charge of HK$100 shall be levied for residing on wrong side of the bed).
    How to check your room and bed number?
    • Login MOS Portal.

    • After login, the room and bed information is on the top of the table.

  2. Dispose of personal stuff & clear the bed/table/wardrobe, including removal of the rubber tape, if any, on windows (note: a charge of $200 shall be levied for disposal by cleaners).

Check-out Procedures & Reminders

1. Please allow at least 30 - 45 minutes to complete your check-out procedures and observe your check-out deadline. You are strongly advised to check out early before the noon time of the last date of your stay approved by SRO.
2. Clear up all your belongings inside your room, restore the furniture setting to its original state and make sure that your room/bedspace is completely clean and clear. Please do not leave any stuff behind your room.
3. Close all the windows to prevent any damage to or loss of room inventory.
4. Make an inventory check with the security guard at the Security Office with Student ID card and Keycard.
5. Registration at the Security Office will be valid for one hour upon submission only.
6. Our security guard will go to your room and check your room inventory items together with you.
7. After the security guard's checking the room inventory, you will be required to return the Keycard to the guard and sign on the inventory checklist to complete the Check-out Procedures. Otherwise, you will be liable to a charge of HK$100 for loss of Keycard.
8. Residents are responsible to check/clear all personal valuables/belongings out of the bed/room, including inside the wardrobe or underneath the bed. SRO disclaims any liability for your claim of any leftovers in the room after your check-out.
9. Residents are NOT allowed to re-enter your room after having returned the Keycard.
10. Residents should leave the Hall IMMEDIATELY after inventory check and completion of the check-out procedures by our guard.
11. No concierge service will be provided.

Penalty Charges

In line with the University's policy, penalty charges will be levied for late check-out/ improper check-out.

1) Late Check-out:
If you fail to complete check-out procedures by the deadline, penalty charges ($200/day/person + room charges/day/person) will be levied.

Undergraduate hall:

  Halls Room Type Room Charges (per day per person)

All

Single Room

HK$ 130

All

Double Room 

HK$ 65

2) Late Check-out resulting in packing all luggage and personal belongings:
For the cases in which the resident fails to check out by the deadline, which has affected the move-in of the new resident into the assigned bedspace and required SRO to vacate the bedspace by clearing, packing and moving the residents' belongings, penalty charges at $600 per person on top of the late check-out penalty charges ($200/day/person + room charges/day/person) will be levied.

3) Improper Check-out penalty charges:
Please do not leave any stuff inside your room. A minimum of $200 per room will be levied if you fail to properly clean up your room and restore the furnishings upon check-out. Please see the following table of the charges for in-room damages/losses in check-out. (If there is any missing item when you check-in, please report to SRO within 7 days after check-in.)

CHARGES OF DIFFERENT ITEMS (Per Piece)

No.

Item

Charges (HK$)

No.

Item

Charges (HK$)

I. Bedroom Furniture & Fittings 睡房家具及裝置

II. Keys 鎖匙

1

Mattress  床褥

825

9

Keycard 房間卡

100

2

Bedframe & Bedplate 
床架連板

1,650

III. Penalty for Improper Check-out不按規定交還宿舍的罰款

3

Drawer Pedestal 
直立式三桶矮櫃

770

10

Improper Check-out,
e.g. Rubbish left behind
(A minimum of)
不按規定交還宿舍，
例如：剩下垃圾  (最少)

200/room 房間

4

Chair  椅子

429

5

Repainting due to Graffiti/Mark/Scratch/
Damage to Wall/Ceiling/Door
(A minimum of 2 man hour) 
翻髹塗污或損毀的牆壁/天花/門 (最少2工時)

480

6

Desk Light  枱燈

330

 

7

 Doorlock 房門門鎖 1,800

 

 

8

 Window Curtain 窗簾 330

 

 

General Guidelines

  1. Residents are advised to familiarize themselves with the Regulations Governing Student Residence.
  2. All residents should vacate their rooms, complete the check-out procedures and return the Keycard within the specified period. Residents wishing to check out before the specified period are required to inform SRO to facilitate follow-up arrangements.
  3. NO REFUND will be made for the outstanding balance in the Octopus smartmeter (air-conditioning).
  4. In case of loss of or damage to the inventory items, residents will be held responsible for the total costs incurred for repair or replacement. If no particular resident can be identified for the loss or damage in the student room, the residents therein might be held equally or jointly liable for the charges.
  5. Security guard may check the students' property upon removal when necessary.

For enquiries, please contact us by email at sro.mos@cityu.edu.hk or by phone at 3442 1200.