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Department of Management Sciences announced the findings of the "CityU Hong Kong Consumer Satisfaction Index 2005" on 7 January, showing that HKCSI stayed at 69.5, up 0.6% from the previous record high in 2004.
The best and the worst performing consumer commodities/service in Hong Kong last year were CDs and internet service providers, respectively, according to the findings of a group of researchers from the Department of Management Sciences. The consumer satisfaction index they have developed does more than just measure consumer satisfaction.