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A technology-driven customer relationship management (CRM) laboratory was launched by City University's Division of Commerce on 29 April. NEC Hong Kong Limited donated equipment and software and will provide technical support. The Commerce Applications Technology Laboratory (CAT Lab) will provide an advanced environment for staff and students to gain the latest customer relationship management skills.
Securing a high degree of financial viability without sacrificing too much in quality is, perhaps, the most daunting challenge City University faces concerning self-financing Associate Degree (AD) programmes, once public funding for such programmes is withdrawn by the University Grants Committee (UGC).