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The best and the worst performing consumer commodities/service in Hong Kong last year were CDs and internet service providers, respectively, according to the findings of a group of researchers from the Department of Management Sciences. The consumer satisfaction index they have developed does more than just measure consumer satisfaction.
How many times have you said this to yourself: "I have such a lot of desk work to deal with--how can I spare time to read?" Indeed, we are all busy workers, but as President H K Chang has so often pointed out, we must also take time to develop our minds?ot only in our areas of expertise, but in other disciplines as well.