Which Shop?
The University Computer Shop!!!
By
Jessica Chong
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One day, Jane was asked
to buy a PC for her department. Being a new staff member and knowing
little about PC, she was at a loss on what to buy. Fortunately,
someone suggested her to try the University Computer Shop. She
did try and at the end was pleasantly surprised with the quality
products and services. What impressed her most was the one-stop
shop service, from the ordering of PC and delivery to installing
the hardware and connecting it to the network.
Jane was very happy with the service
and became curious about the Shop. Being a servicing unit, the
Shop is very glad and willing to let Jane, as well as all of you,
know what is going on behind the scenes.
Why Set Up Computer Shop?
Why does the CSC set up the University
Computer Shop? The purpose is to offer the University community
with high quality computer-related products and services at reasonable
prices. With the Shop, you can immediately have floppy disks,
toner, computer forms and other computer stationery items refilled
when you run out of them. No need to shop around but just simply
order PCs, software, printers and other computer equipment for
your office in one spot. You can also have the in-house maintenance
workshop that provides quick fix for your problems about software
or hardware.
How It Evolves?
The Shop was established as a small-scale
operation in late 1990. Initially, it just sold some popular computer
stationery and consumables to departments, staff and students.
The evolution came to a revolutionary moment when the University
decentralised the equipment budget, resulting in departments having
their own budget to buy computer equipment. Questions arose. Which
kind of computers was compatible with the campus network? What
was the quality of the different brands of computer equipment?
The CSC was faced with plenty of such questions.
A year later, rounds of testing were
conducted by the CSC on the computer equipment to ensure their
compatibility, reliability and performance. Only those that had
successfully passed the evaluation could be offered by the Shop.
This move, as now can be seen, was able to make central support
possible and more economical.
Scope of Services
The Shop expands its service scope
continuously to meet your needs. You may find that the Shop not
only sells products but also provides installation and maintenance
service. Having a close link with computer vendors, it is granted
the campus dealership of several well-known brands like SUN, Dell
and Microsoft licences.
The Shop provides a full-range of
computer-related products and services. Take a look at the following
and see which services you have used before.
Is It Profit-making?
Absolutely NOT. The Universitys
policy does not allow the Shop to retain any profits. It has to
return all the profits, if any, to the central pool. The Shop
is a self-financed operation and a small mark-up is inevitable
in order to cover all the operational and administrative cost.
The mark-up is, however, much lower than that of other commercial
counterparts because of its non-profit-making nature. Being the
campus dealer of some major brands like SUN & Dell, the Shop
can keep the ordering cost to a minimum, thus maximises customers
benefit in the end.
Are the Goods More Expensive?
Of course NOT. Customers are free
to choose their suppliers. Currently the Shop is being treated
by the Business Operation Office (BO) as one of the suppliers.
If the prices were not competitive, the BO would not place orders
through the Shop for the departments. Other customers would not
shop at it as well. The market force and the procurement procedures
of the BO are the best mechanism to ensure the Shops prices
to be competitive. Apart from the reasonable prices, the Shop
also guarantees that its products are compatible and of good quality.
What Benefits the Shop Brings?
The Shop has brought a lot of benefits
to University departments, staff and students. Some of the benefits
are explicit while others are so implicit that you may not be
aware of though you may have already enjoyed them. Here are some
of the biggest benefits:
Without the Shop
Imagine what would happen without
the Shop. Youd have to go out to shop around for various
computer stationery items. And, you need to keep a stock of them
to maintain continuous supply. You might have bought a PC but
ended up finding that it was not compatible with the network or
the quality was not up to your expectation. At departmental level,
the bargaining power was always too weak to make it possible to
negotiate favourable rates with the vendors. While your hardware
was out of order, youd have to wait for at least several
hours for outside suppliers to repair them. Theyd take a
long time to fix your problems since they were not familiar with
the network environment. No supplier would be willing to provide
the essential services (i.e. Computer for Student-in-need Programme,
booklets, laser printing, licence distribution, etc.) at cost
or even lower than the cost. In short, without the Shop, you would
not be able to enjoy the benefits being offered to you now.
Difficulties & Challenges
The Shop in many ways operates like
an ordinary shop. Nevertheless, the identity of being a University
operation has caused many misunderstandings. Many user departments
consider it as a centrally funded service department and expect
a free service. They thus complain that the Shops prices
are not reasonable though indeed they are. On the other hand,
as an internal operation, the Shop is required to abide by the
policies and administrative procedures of the University. This
has thus caused the Shop more workload than the outside retailers.
As a result, the Shops flexibility is compromised.
Customers feedback is most
important in assisting the Shop to overcome the difficulties and
challenges. The Shop is most happy to listen to your suggestions
on how it can further improve its services. Come and visit the
Shop now or simply contact us at ext. 8318.