CityU Friends Email Service is provided as a new service for CityU retirees and as a replacement for the former Courtesy Email users starting from 1 January 2012. The service is provided through the Google Apps Education Edition service, which is a suite of communication & collaboration applications designed for use by education institutions but hosted at Google. It includes the following services and features:
Staff leaving CityU as "retirees" are eligible for the service.
An invitation to join the Friends Email Service will be sent by the HRO to new retirees before the end of their service. Staff members leaving CityU not as retirees are not eligible for this service.
Please refer to here for the detailed information.
The Primary email address of your Friends account is in the format "<Your-EID>@friends.cityu.edu.hk" where <EID> is the Electronic ID of the eligible user.
If you have registered a Personal Email Alias for your CityU email account, your Friends account will also has an additional email address (also called "Nickname") in the format "<Your-Alias>@friends.cityu.edu.hk", and you can receive email sent to both "<Your-EID>@friends.cityu.edu.hk" and "<Your-Alias>@friends.cityu.edu.hk" in your Friends account. You can also set your alias (nickname) address as your default Sender Address for your Friends account by setting up your "custom From address" in the account. Please refer to here for the details.
Since the Friends Email service is provided by Google, you can access your Friends account through the web directly from
the "Gmail Sign in" page at //www.gmail.com, Please note
that at the Username field you should enter your full Friends email address "<
Alternatively, you can access your Friends account from the CityU Email Services home page (http://email.cityu.edu.hk) by clicking "@friends.cityu.edu.hk" found under the Friends tab in the home page, and you will be re-directed to the "Gmail Sign in" page eventually.
Yes, you can access your Friends account with a client or device that supports POP/IMAP, like Microsoft Outlook. You may refer to the following site for details: https://mail.google.com/support/bin/static.py?hl=en&page=ts.cs&ts=1668960. (For MS Outlook users please refer to here.)
You can choose one of the following methods:
Using Gmail's Mail Fetcher
Mail Fetcher is the function provided by Google for importing email from other email accounts to Gmail/GApps/Friends accounts. Please note that this funcation imports only those email stored in the Inbox folder of the other accounts. Please visit here for the detailed information. Please remember to disable the Mail Fetcher function in your Friends account after you have imported all your old email into your Friends account.
Note: If you need to migrate email folders other than the Inbox from your old email account to the Friends account, please refer to the Section "Using IMAP Email Client".
This is most suitable for you if you are using Microsoft Outlook (or an email client software supporting IMAP) to access your staff email account. You simply add your Friends account as a new IMAP account in your email software, then you can copy your old email from any email folder (or even the folder itself and all sub-folders in it) in your old account to your Friends account very easily. Please refer to here for the detailed procedure of enabling IMAP for your Friends account and setting up your Friends account in Microsoft Outlook.
If you have difficulties in transferring your email to your Friends account, please contact the Email Administrators by email to email@example.com for advice and assistance.