Help & Support

Frequently Asked Questions on Google Apps Education Edition for CityU (GApps)

  1. What services can I get from GApps?

    Google Apps Education Edition (GApps) is a suite of communication & collaboration applications designed for use by education institutions but hosted at Google. It includes the following services and features:

    • Provide web-based Email with Google Search and spam protection through Google Mail (or Gmail)
      • 6 GB Email inbox storage supporting up to 20 MB attachment per Email
      • Email address will bear the University domain name, i.e. "<Your-EID>@GApps.cityu.edu.hk"
    • Supports POP3 for popular Email clients
    • Share calendars on-line through Google Calendar
    • Create and share documents, spreadsheets and presentations through Google Docs
    • Exchange instant messaging and make voice calls through Google Talk
    • Provide team website support through Google Sites
    • No advertisements will come with the services for current staff and students
    • Commit to comply with policies and practice for service safety and privacy
    • Smartphone/PDA support ready
  2. What is the relationship of this service with the other University provided Email services?

    GApps, like msLive, is considered a supplementary Email service for staff and students for enriching your social networking experiences and collaborations with other university members as well as friends on the Internet. The existing University Email service (i.e. "@cityu.edu.hk" and "@my.cityu.edu.hk") will still be used for conducting University business and communicating with students and staff.

  3. Who is entitled to use the GApps?

    All University staff and students are eligible to enjoy the service. Accounts for accessing this service will be provided upon successful application. However, when you leave the University, the GApps account will be expired and removed.

  4. How can I apply for a GApps account?

    You may apply for a GApps account from the Email Services homepage http://www.cityu.edu.hk/csc/deptweb/services/email.htm.

  5. What is the username notation of the GApps account?

    The username or account name will be in the format "<EID>@GApps.cityu.edu.hk" where <EID> is the Electronic ID of the user. Since the service is hosted by Google, and for security reasons, you are recommended to supply a different password from the account you use in the University Email service (i.e. <EID>@cityu.edu.hk for staff or <EID>-c@my.cityu.edu.hk for students).

  6. Will the University use the GApps account to communicate with us?

    Except for information related to the GApps services or account management, all formal University information will be dispatched via the University Email service (i.e. <EID>@cityu.edu.hk for staff or <EID>-c@my.cityu.edu.hk for students).

  7. How can I start using the GApps account?

    Account will normally be ready either 2 hours after successful applications made between 9:00am – 8:00pm on the same day, or early next day if the application is made after 8:00pm. You may go to the following site for the account activation and subsequent logons. https://www.google.com/a/gapps.cityu.edu.hk/ServiceLogin

  8. Should I use the GApps account to conduct University related business?

    Although Google has declared that they will protect the data and privacy for this service, the University recommends all users to refrain from using the GApps account to conduct university related business. In fact, all sensitive information should be carefully handled and should not be sent through any Email, including the University Email service, without proper encryption.

  9. How do I set up my Outlook to access GApps and manage my account?

    Outlook can access your GApps account through POP3/IMAP.

  10. Does GApps offer support for POP3/IMAP?

    Yes, you can retrieve your Gmail messages of your GApps account with a client or device that supports POP/IMAP, like Microsoft Outlook. You may refer to the following site for details: http://mail.google.com/support/

Return to Email FAQ page

csc@cityu.edu.hk