Student Services

Bachelor's Degree and Associate Degree students can call 3442-2300 to enquire about student record matters relating to their studies during the following time periods: 

Enquiries relating to Taught Postgraduate, Professional Doctorate and Research Degree studies should be directed to the Chow Yei Ching School of Graduate Studies.
 

• Answer walk-in enquiries on student record matters relating to Bachelor’s Degree and Associate Degree studies
• Provide instant processing for various student requests (e.g. issuance of academic transcripts and testimonials, certification of true copies, replacement of student identity cards, etc.)
• Receive various types of application forms/supporting documents submitted by students (e.g. certification letters, course exemption, leave of absence and resumption of study documents, etc.)

Taught Postgraduate, Professional Doctorate and Research Degree students should direct their enquiries to the Chow Yei Ching School of Graduate Studies.

Location and Opening Hours

The ARRO Service Centre is located at 5/F Fong Yun Wah Building with the following opening hours:

1.  An academic transcript is a certification of a student's record of academic performance at the University.
    
2. Academic transcripts issued will only include available course grades and/or award classification approved by the Assessment Panels/Examination Boards.
    
3. Applicants who want to have their academic transcripts sealed should indicate their requests in the application forms. Sealing service will not be provided retrospectively for academic transcripts that have been collected by applicants. It is the applicant's responsibility to put down accurate and legible address on the envelope used for sealing the academic transcript.
    
4. Applicants may authorize a third party to submit the application and collect the academic transcript on their behalf. In this connection, the authorized person should produce his/her HKID card or passport for identification and record purpose and present the following documents upon application and collection of the academic transcript:
   - The application form for academic transcript (present this only upon application);
   - An authorization letter signed by the student concerned (please click here for the authorization letter template); and
   - A copy of the student identity card/HKID card/passport of the student concerned (this will be returned to the authorized person after inspection).
    
5. Academic transcripts sent by post will be by ordinary mail for local recipients and regular air mail for overseas recipients. If registered mail is required, additional postal fee will be charged and no P.O.Box address will be accepted. CityU will not be responsible for any mishandling of mail. If additional documents are required to be sent with the academic transcripts, applicants should apply by post or in person instead of applying on-line.
    
6. The University reserves the right to withhold issuance of an academic transcript to an applicant who has not paid fees / other monies owed to the University, or who has failed to discharge all obligations towards the University, or upon the advice of the applicant's home academic unit.

Application Procedures

Applicants may apply for academic transcripts on-line through AIMS, by post to the Academic Regulations and Records Office (ARRO) or in person at the ARRO Service Centre. Please see the following for details:

1. On-line through "AIMS"

     For Current Students
    i.   Login "AIMS"
    ii.  Select the Student Record menu
    iii. Click My Applications (for Undergraduate and Taught Postgraduate Programmes) then Academic Transcript
    iv.  Fill in the on-line form step by step and perform payment online
    v.   Logout “AIMS” before leaving your terminal 

    For Alumni
    i.   Login "AIMS"
    ii.  Select the Alumni Services menu
    iii. Click Applications for Academic Transcript (for Undergraduate and Taught Postgraduate Programmes)
    iv.  Fill in the on-line form step by step and perform payment online
    v.   Logout “AIMS” before leaving your terminal 

An email will be sent to you to acknowledge receipt of your application. The academic transcript(s) will be ready for mailing within 3 working days. Please allow additional processing time during major assessment periods in January and May/June. Be environmentally friendly, use on-line application and pay a lower application fee.

Following the arrangements of limited operation hours of post offices announced by Hongkong Post, please note that the mailing and processing time for academic transcripts will be affected. Please allow longer time for processing and receiving the academic transcripts.

2. By Post or In Person

Applicants may submit your application by post or in person at the ARRO Service Centre by completing the application form and attach with the form the original receipt of the required fees payment. Applicants, or their authorized representatives, who apply in person at the Service Centre can normally collect their academic transcripts on the day they make the applications. If you apply by post, please allow 7 working days for processing.

Download Application Form for Academic Transcript

For students of the Telford Annex, please contact the General Office of Telford Annex for the application.
 

1. A testimonial is a standard report to certify a student’s record of studies at the University, which includes information on study status, programme records for bachelor’s/associate degrees and award details (if available). Please click here for samples of the testimonial.
    
2. Applicants may authorize a third party to submit the application and collect the testimonials on their behalf. In this connection, the authorized person should present the following documents upon application and collection of the testimonial: 
   • The application form for testimonial (present this only upon application);
   • An authorization letter signed by the student concerned (please click here for the authorization letter template); and
   • A copy of the student identity card/HKID card/passport of the student concerned (this will be returned to the authorized person after inspection).
    
3. Testimonials sent by post will be by ordinary mail for local recipients and regular air mail for overseas recipients. If registered mail is required, additional postal fee will be charged and no P.O.Box address will be accepted. CityU will not be responsible for any mishandling of mail.

Application Procedures

For students of the Kowloon Tong campus, please complete the application form and apply by post or in person at the ARRO Service Centre, together with the required fees payment. Students, or their authorized representatives, who apply in person at the Service Centre can collect their testimonials on the day they make the applications. If you apply by post, please allow 7 working days for processing.

Download Application Form for Testimonial

1. In the event that your student identity card is lost / damaged or you have changed your legal name, please report this and apply for a replacement card at the ARRO Service Centre immediately.
    
2. If the lost card is found afterwards, you should inform the ARRO Service Centre and return the card for cancellation as soon as possible. A student is not permitted to retain two identity cards at the same time.
    
3. For replacement of student identity card arising from change of name, the new card cannot be issued real-time at the ARRO Service Centre. Please allow 5 working days for processing the change of name first before the new card can be issued.

Application Procedures

For students of the Kowloon Tong campus, please complete the application form and apply in person at the ARRO Service Centre, together with the required fees payment. Please also produce a valid legal proof of identity, e.g. HKID card or passport for verification.

Download Application Form for Replacement of Student Identity Card

1. Students may apply for various certification letters in respect of their studies at the University. (For certification of payment records, please contact the Finance Office.)
    
2. Applicants may authorize a third party to submit the application and collect the certification letter on their behalf. In this connection, the authorized person should present the following documents upon application and collection of the certification letter: 
   • The application form for letter of certification (present this only upon application);
   • An authorization letter signed by the student concerned (please click here for the authorization letter template); and
   • A copy of the student identity card/HKID card/passport of the student concerned (this will be returned to the authorized person after inspection).
      
3. Certification letters sent by post will be by ordinary mail for local recipients and regular air mail for overseas recipients. If registered mail is required, additional postal fee will be charged and no P.O.Box address will be accepted. CityU will not be responsible for any mishandling of mail.
     
4. For students who apply for certification of their academic award, please note that certification of the award classification will only be available after the Examination Board meeting. (If the request is made prior to the Examination Board meeting, only the fulfillment of degree requirements can be certified as appropriate.) Students who have urgent needs for certification of the award classification may write to ARRO for special arrangements and justifications should be provided.
    
5. For non-local students who need certification letters for an extension of their student visa, please return the completed application form in person to the ARRO Service Centre, together with their original Travel document (通行証) / Passport (this will be returned to the student or authorized person after inspection).

Application Procedures

For students of the Kowloon Tong campus, please complete the application form and apply by post or in person at the ARRO Service Centre, together with the required fees payment. The certification letters are normally available within seven working days from receipt of the application. During peak periods (e.g. after examinations), a few extra working days may be required for processing the requests.

Download Application Form for Letter of Certification

1. Students may request the Academic Regulations and Records Office (ARRO) to certify true copies of academic documents, such as examination timetable, award certificate, and entries in the University Calendar.
    
2. Applicants may authorize a third party to submit the application and collect the certified academic documents on their behalf. In this connection, the authorized person should present the following documents: 
   • The application form for certified true copies of academic documents;
   • An authorization letter signed by the student concerned (please click here for the authorization letter template); and
   • A copy of the student identity card/HKID card/passport of the student concerned (this will be returned to the authorized person after inspection).

Application Procedures

For students of the Kowloon Tong campus, please complete the application form and apply in person at the ARRO Service Centre, together with the required fees payment and the original document(s) concerned for certification.

Download Application Form for Certified True Copies of Academic Documents

1. Students may request the Academic Regulations & Records Office (ARRO) to certify their academic or related records (e.g. degree/major title, award title, dates attended, tuition fees, etc.) as held by the University upon presentation of a third party’s official request.
    
2. Applicants may authorize a third party to submit the application and collect the certified documents on their behalf. In this connection, the authorized person should present the following documents: 
   • The application form for certification of student records;
   • An authorization letter signed by the student concerned (please click here for the authorization letter template); and
   • A copy of the student identity card/HKID card/passport of the student concerned (this will be returned to the authorized person after inspection).

Application Procedures

For students of the Kowloon Tong campus, please complete the application form and apply in person at the ARRO Service Centre.

Download Application Form for Certification of Students Records

The following payment is required at the time when you submit applications for:

Please pay by one of the following methods:

1. by direct deposit at any branch of the Hang Seng Bank
   (CityU current account no.: 293-318028-004);
    
2. by electronic transfer to the above CityU account at any Hang Seng Bank/HSBC ATM machine; 
    
3. by Visa/MasterCard/UnionPay or EPS at the ARRO Service Centre for students of the Kowloon Tong campus;
    
4. by Octopus at the General Office of the Telford Annex for students of the Telford Annex;
    
5. for on-line application of academic transcript, applicants will be required to settle the payment by credit card (Visa or MasterCard) through the web.

For fees settled by (1) or (2) above, please attach the original receipt to the application form as proof of payment.

For overseas applicants, please contact our office for the credit card mail order service.
 

1. Requests must be clearly stated on letterhead, and may be sent to ARRO via mail/fax/email:
    

   By mail:	Director, Academic Regulations and Records Office, City University of Hong Kong, Tat Chee Avenue, Kowloon, Hong Kong
   By fax:	(852) 3442-0270
   By email:	as@cityu.edu.hk [request letter and attachment(s) should be scanned and appended to the email]

    
2. The request must include, among other things, the following:
    
   

   Information on the student concerned
   •	Full name in English; and
   •	HKID/Student ID number or date of birth

   
   

   Information on the party requesting for verification of students’ records
   •	Full name, title and post of the requester; and
   •	Name of company/institution

    
3. In accordance with the Personal Data (Privacy) Ordinance, a signed authorization from the student concerned must be provided giving permission for the release of information. A student’s authorization template is provided for use, if needed.
    
4. Please allow five working days for processing. If needed, the University may contact the student or the third party concerned for clarification of the request.