Alumni Relations Office (ARO) 校友聯絡處

On-Campus Benefits

Book Shop and CityU press

For general alumni:

For CityU Alumni Card holders and members of all CityU alumni associations:

For CityU Credit Card holders and CityU Alumni Card holders:

  • Special discounts are available for card holders at the campus bookshop operated by Commercial Press (HK) Ltd and other Commercial Press (HK) Ltd outlets (Except magazines and specified items). Offer is not applicable at Commercial Press (HK) Cyberbooks Ltd. [Enquiries (campus bookshop): 2194 2290]

Car Parking

  • CityU Credit Card holders can enjoy a parking fee discount at $15/hr. (normal rate at $30/hr.) during off-peak hours.
Enquiries: 3442 6891

CityU Credit Card

Do get a CityU Credit Card offered by the University and Hang Seng Bank now! By being an alumni credit card holder, you will perpetuate your link with your alma mater and, at the same time, pitch in towards a worthy cause. With your participation, Hang Seng Bank will make donations to support the University's activities. From now on, new CityU alumni credit card holders (principal & supplementary) are now entitled to a perpetual annual fee waiver* (This privilege will also apply to current card holders on renewal.). Besides, you are entitled to a number of campus benefits offered by the University and campus merchant outlets which make your home-coming all the more pleasurable.

* Existing and new card holders can enjoy a perpetual annual fee waiver for one Hang Seng Credit Card only.

Welcome Offer and Exclusive Privileges


Campus Benefits for Alumni Credit Card Holders (subject to regular review)

Run Run Shaw Library

  • Details of benefits can be found here.

Campus Bookshop

  • Special discounts are available for card holders at the campus bookshop operated by Commercial Press (HK) Ltd and other Commercial Press (HK) Ltd outlets (Except magazines and specified items). Offer is not applicable at Commercial Press (HK) Cyberbooks Ltd.

CityU Restaurants

  • Access to City Chinese Restaurant and City Top
  • 10% surcharge waiver
  • You can use Hang Seng Credit Card Cash Dollars as cash for your payment

CityU Swimming Pool

  • Use of the swimming pool at a fee of $28 per visit with a maximum of 2 guests at the same fee
  • Normal opening period: from April to November.

Parking fee

  • $15/hr (normal rate at $30/hr) during non-peak hours at the University

To enjoy the above benefits, holders of CityU Credit Card will need to present a valid card and meet the requirements specified by the offices concerned.

Further details of benefits for CityU Credit Card are available at here.

Enquiry hotlines of Hang Seng Bank:

   Application: 2198 7225
   Other Special Offers: 2822 0228

Continuing and Professional Education

  • Special discounts on selected courses organized by SCOPE.

Email Services

The CityU-Net Basic Service (Basic Service) is offered free of charge to the whole alumni community for personal and non-commercial use. You can have an email account which will carry a unique domain name, i.e. <EID>@alumni.cityu.edu.hk. You can access your email account from any Internet-connected computer anywhere in the world at anytime. Each email account is given 10MB of storage space and you can receive and send email messages.

No registration is required for graduates of Year 2001 and onwards. You can login your account by using your old student email account's password upon your graduation. Your graduation information such as 'Award Classification' and 'Actual Date of Graduation' will be available upon graduation; you can check the information under "Check your Student Status" via AIMS. For example, if your 'Actual Date of Graduation' is 2 October 2011, then your email account will be ready by the first week of the following month, i.e. November 2011.

For graduates before Year 2001, you are welcome to register for the email account. The default email account name is your Electronic ID (EID). The full email address is thus xxxxxxxx@alumni.cityu.edu.hk. By making your registration online, the account will be ready within four working days.

The University will communicate with you through email from time to time.

MAIL SERVICE & EMAIL QUOTA

  • Each email account is given 10MB of storage space and you can read and send emails through the account by using:
  1. CityU Web Mail
    When prompted, please type in your log in account and enter your own password.
  2. Using any mail programme, e.g. Outlook Express, Eudora, Netscape Mail, etc on a PC by configuring the following settings:
Email Account Your EID @alumni.cityu.edu.hk
Return Address Your EID @alumni.cityu.edu.hk
SMTP Server
  • your own ISP's SMTP server if not connected to Internet service by CityU or
  • alsmtp.cityu.edu.hk if connected to Internet service by CityU
POP or IMAP Server almail.cityu.edu.hk

EMAIL ALIAS

  • You can choose a personal email alias (maximum 20 characters long) which may help your friends to remember your email address better. A personal email alias is not an account name and cannot be used to log in your email account where an account name is required. You can select an email alias which can be your full name, initials, nickname, etc as long as it is not used by another users. Set up email alias now.

    (*If you are a graduate of Year 2001 and onwards, your email alias used in your student email account will continue to be used in your alumni account.)

EMAIL FORWARDING

  • An email forwarding address must be another valid email address to which you want your incoming mail to be automatically forwarded. It is NOT for changing/renaming of your current email address. After setting your forwarding address, all your new incoming email message(s) will be delivered to the new address. Set up email forwarding now.

CHANGE PASSWORD (FORGOT PASSWORD)

  • To log in your email account, you have to use your old student email account password. For the sake of security, you should change your password on a regular basis. Should you lose/forget your password, you are required to verify your identity before you can restore your initial password.

DISCLAIMERS

  • The University shall not be held liable to the users for any loss or damage of data arising directly or indirectly from the failure of hardware or software, or from human error, although the University shall maintain procedures to prevent loss of data. Please note that backup will be performed for system recovery only and no support will be provided for restoration of any personal mail.

  • Although appropriate effort is made to maintain system security, unauthorized access is possible through malicious mischief over the network. The University shall not be held liable for any loss of data, theft of information, etc. arising directly or indirectly from the absence or failure of system security protection mechanisms.

  • The University shall not, at any time, be liable for any loss, directly or indirectly, of profits or revenues, from users as a result of service failure.

  • The University reserves the right to amend the terms and conditions of the service at her discretion without any prior notice.

USERS' RIGHTS & RESPONSIBILITIES

  • Only authorized users may access the Service. The right to use the Service is not transferable.

  • You should only use the Service for personal purposes. You should not allow others to use your account for any purpose, including commercial use.

  • You are responsible for selecting a password for your email account and safeguarding that password at all times. In the event of theft or loss of password, you are allowed to restore your initial password from the system. The University will not be responsible for any consequence of misuses of the user's account.

  • You are responsible at all times for using the Service in a manner that is ethical, legal and not to the detriment of others. Harassing materials should not be sent via email or posted to electronic forums and newsgroups.

  • You should observe generally accepted rules including the CTNET policy related to proper use of email resources. If you are found to have violated the rules and triggered by incidences such as providing wrong contact information, the University reserves the right to restrict or terminate services provided to a user at any time without prior notice.

  • You are responsible for paying attention to all official messages sent by email, postal mail or fax from the University. Should precautions or actions be required, you will be responsible for all consequences or losses that result from neglecting the corresponding messages.

CityU-Net Basic Service is provided by the Alumni Relations Office in collaboration with Computing Services Centre and Enterprise Solutions Unit of City University of Hong Kong.

Library

RUN RUN SHAW LIBRARY
Alumni Library Services

The Library is pleased to offer the following services to alumni with City University of Hong Kong (or the former City Polytechnic of Hong Kong) academic awards upon the payment of a subscription fee.

  1. Alumni Library Ticket - Reader - online, in person or by mail application/renewal
  2. Alumni Library Ticket - Borrower - online, in person or by mail application/renewal
  3. Alumni e-Resources Service - online application/renewal only

Special Offer:

  1. 15% off on fees for online application or renewal whereby payment is settled on-line by VISA or Master Card via the HSBC Secure Payment Site
  2. 15% off on fees if payment is settled with valid CityU Credit Card. This applies to both in person or by mail application or renewal

* Important: Applicant can only enjoy either discount (i) or discount (ii), but not both.

Details about Alumni Library Services, payment schedule and application or renewal procedures are available here.

Library Benefits for CityU Credit Card Holders

General Enquiry of Library:

Hotline: 3442 0206 (24-hour)
Reference Counter: 3442 6415
Circulation Counter: 3442 8316
Website: http://www.cityu.edu.hk/lib/

Restaurants

  • CityU Credit Card and CityU Alumni Card holders, and members of The City University of Hong Kong Alumni Association can get access to City Chinese Restaurant & City Top and are entitled to a 10% service charge waiver upon presenting a valid card.
  • CityU Credit Card holders can use Cash Dollars as cash for payment at City Chinese Restaurant & City Top.

Sports Facilities

Sports Complex User Card

All CityU graduates are entitled to a 30% discount (now HK$1,050) off the normal annual fee of HK$1,500 for the Sports Complex User Card*.

*Sports Complex User Card holders can also enjoy the Joint Sports Centre (JSC) sports facilities in addition to those on campus. (Please visit JSC website for its current provisions)

Use of Swimming Pool

Seasonal Pass

By presenting alumni associations membership card, CityU Alumni Card or copy of academic transcript or graduation certificate, alumni can gain unlimited use of the campus swimming pool from April to November by using the Swimming Pool Seasonal Pass that costs only $600 - compared to paying the normal $28 per entry. Click here for the application form.

Single Visit

Members of alumni associations, holders of CityU Credit Card and CityU Alumni Card who do not have the Sports Complex User Card may use the swimming pool at the rate of $28 per visit. They may also bring along a maximum of 2 guests to use the swimming pool at the same rate. (Normal opening period: April to November).

General Enquiry of Sports Complex:

General Office: 3442 8090
Sports Centre Service Counterr: 3442 8025
Swimming Pool Service Counter: 3442 8025

Transcript of Studies

Bachelor and Associate Degree

  • Please visit the Academic Regulations and Records Office website at here for application procedures of academic transcripts. (Enquiries: 3442 2300 / Email: as@cityu.edu.hk)

Postgraduate Degree

  • Please visit the Chow Yei Ching School of Graduate Studies website at here for application procedures of academic transcripts. (Enquiries: 3442-9014 / Email: tpenquir@cityu.edu.hk)

Wireless LAN Service

If you are a registered user of CityU-Net Basic Service which provides you with a lifetime email account, you can now enjoy WLAN service anywhere on CityU campus for FREE. With the same set of Electronic ID (EID) and password, you can login to "alumni" with your notebook, Wi-Fi phone or PDA to get access to the Internet. This WLAN service for alumni is jointly provided by the Alumni Relations Office and the Computer Services Centre.

If you do not have an account of CityU-Net Basic Service, you can apply here now.

If you have an account of CityU-Net Basic Service but forget the password, please click here to reset.

Configuration Procedures

Installation Guide for using Windows: (http://www.cityu.edu.hk/csc/deptweb/facilities/ctnet/wlan/wlan-summary.htm)

Frequently Asked Questions

  1. What is CityU-Net Basic Service and how to apply?

    The CityU-Net Basic Service is offered free-of-charge to the whole alumni community for personal and non-commercial use. You can have an email account which will carry a unique domain name, i.e. <EID>@alumni.cityu.edu.hk. You can access your email account from any Internet-connected computer anywhere in the world at anytime. Each email account is given 10MB of storage space and you can receive and send email messages. More details can be found at here.

  2. Where can I use the WLAN?

    From time to time, access points will be installed or re-located to achieve good quality of service. Please visit here to view the WLAN coverage.

  3. What equipment is required to access the WLAN?

    A notebook computer or handheld computer with wireless connectivity compliance to the IEEE 802.11a, b, g or n standard are allowed to access WLAN service.

  4. How to login?

    Before you connect to the WLAN, user authentication is required for security purpose. You are prompted for a valid logon. Please use your EID and password to login. For detailed procedure, please refer to the section of Configuration Procedures.

  5. What can I do if I cannot login?

    Please ensure you have CityU-Net Basic Service account, and the EID and password are correct. If you cannot login the WLAN after resetting the password, please contact Alumni Relations Office at 3442 6075 for assistance.

Terms and Conditions

  • On using the network connection, users must observe the "Policy on Use of IT Services and Facilities" and "Intellectual Property Policy and Related Matters&quot; stipulated by the University.
  • To comply with the Intellectual Property Ordinance, users must ensure all software running on their PCs have proper licenses.
  • The University can decline any application and/or terminate any existing network connection without advance notice.
  • Users are fully accountable for any activities conducted from their PCs on the network

(Subject to regular review)