News
In support of CityU’s culture of innovation, Central IT has introduced various Generative AI technology platforms to support the university’s events and departmental inquiry services. Recently, we worked with the Admission Office (ADMO) to deploy an AI Voicebot assistant during the JUPAS ...
In October 2023, there was an important IT news update regarding the upcoming end of support for Windows 10. We now have only 16 months remaining before the deadline to migrate from Windows 10 to Windows 11. Our records indicate that a significant number, approximately 2,000 computers on campus, are ...
With the feedback received from a student survey that many students wanted more convenient printing facilities in the YEUNG Academic Building, two student fast printers were installed on the 4th floor of the YEUNG Academic Building in February 2024. The newly installed printers are located near the ...
Artificial Intelligence (AI) has undoubtedly become one of the most widely discussed topics today. In order to offer CityU staff and students a unique opportunity to enhance their understanding of Generative AI and ChatGPT, the Central IT (OCIO, ESU, and CSC) has organised two seminars. These ...
Enhancing the teaching and learning environment in computing studies is our utmost commitment to both our faculty and students. Over the past two years, the Computing Services Centre (CSC) has undertaken extensive renovations to upgrade all teaching studios and a computer theatre, catering to the ...
The Central IT leverages Speech AI (Artificial intelligence) and Generative AI/ChatGPT technologies to develop a Service Desk Voicebot. This Voicebot is capable of comprehending and addressing human voice commands, presenting a novel approach to IT technical support. By allowing users to simply ...
Windows 10 follows Microsoft’s Modern Lifecycle Policy, which implies that the operating system will reach the end of its support on 14 October 2025. However, until that date, monthly security updates will continue to be released for Windows 10. It is important to note that without these security ...
The Computing Services Centre (CSC) would like to introduce two new meeting rooms, LI-4304 and LI-5401. We tentatively named them as Global Meeting Rooms. These rooms are designed to facilitate globalised hybrid meetings with state-of-the-art technologies that enhance collaboration, communication ...
Effective communication is essential for the success of any organisation, and the Central IT, which includes the OCIO, the ESU, and the CSC, is no exception. To facilitate a dialogue between user departments and Central IT, the first Central IT Forum was conducted in June last year, and quarterly ...
The Computing Services Centre (CSC) is a user-focused support centre devoted to helping users in different service areas. Providing better support to users is the top mission of our centre. Besides supporting through phone and on-site visits, Remote Support software gives our support staff the ...