News
The Central IT leverages Speech AI (Artificial intelligence) and Generative AI/ChatGPT technologies to develop a Service Desk Voicebot. This Voicebot is capable of comprehending and addressing human voice commands, presenting a novel approach to IT technical support. By allowing users to simply ...
As of 2013, Internet Explorer 11 (IE) was once the default browser in CityU. But it was replaced by Google Chrome a few years later, and Chrome has become the default browser used in CityU ever since. Despite this, some users and applications still rely on IE. However, Microsoft officially announced ...
What is ERIC? Executive Research Information System for CityU (ERIC) is the new research project management solution of the University and it was rolled out in early February 2019. It not only replaced the old system – Integrated Research Information System (IRIS), which has been serving the CityU ...
Why to Migrate With the evolution of best practices and IT Service Management (ITSM), the Computing Services Centre (CSC) has been planning for years to upgrade its IT Service Automation platform. The old Help Desk System has been used since 2001. The plan is to migrate from an on-premises ...
Background Research is one of the key output of a research-based institution like CityU. It is playing not only an important role in raising the ranking and branding of the institution but also as a way to attract talented students and researchers to join the big family. Showcasing our excellent ...
The CSC Teaching Studio Booking System was originally launched in 2003; this unique booking system was designed to serve the bookings of both the CSC Teaching Studios for staff and individual PC workstations in the Teaching Studio Areas for students. The system can handle multiple week/weekday ...
Background – CityU’s Unified e-Learning Management System and e-Portal Since 2005, the University has adopted the Blackboard Academic Suite (Bb) as the unified e-learning management system as well as a platform for the University e-Portal. It is widely used by all CityU members for teaching ...
In 2008, two undergraduate students at Stanford University, Kayvon Beykpour and Aaron Wasserman, created a collection of iPhone apps that provided campus and course information of the university. With the support of Stanford’s Registrar, administrative features like add/drop courses and grade review ...
Cloud Computing is a promising technology trend for the provisioning of IT services. Many datacenters have been moving towards the Cloud service model. The Computer Science Laboratory (CSLab) has started to build a departmental private Cloud in 2008. Most IT services of the Department of Computer ...
The seven nominated programmes piloting the 4-year degree curriculum in 2010/11 are on board; so is DegreeWorks, also for these programmes. After eight months of preparation and hard work from The Academic Regulations and Records Office ( ARRO ) , the Enterprise Solutions Office (ESU) and the ...