Help & Support

How to set up Email Auto-forwarding?

You can use "Forwarding" option to forward all e-mail from Office 365 (O365) to another account automatically.

Below is the procedure for setting up auto-forwarding with Outlook Web App (OWA):

  1. Login your O365 account with Office 365 OWA.
  2. Click gear icon at the top-right corner of OWA window.
  3. Select Mail under Your app settings.




  4. Select Forwarding under Accounts of MAIL.
  5. Select Start forwarding and type e-mail address of your destination.
  6. If you want to keep copy of incoming O365 account's message, you will enable Keep a copy of forwarded messages in Outlook on the web.
  7. Click save to save changes and start forwarding right now.



Important Notes:

  1. You must NOT create direct looping i.e. should NOT forward to yourself. Otherwise, endless looping would occur, resulting in NO (or duplicated) email can be delivered to your mailbox.

  2. Prevent indirect looping. That is, prevent setting up email forwarding both in your email account and another email account such that each of which forward email message to each other.

    e.g. if cctam-f@staff.cityu.edu.hk has been set forward to cctam@cityu.edu.hk and cctam@cityu.edu.hk has also been set forward to cctam-f@staff.cityu.edu.hk, email would be forwarded between the two email addresses and an endless looping would occur, resulting in NO (or duplicated) email can be delivered to both addresses.

 

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