How to get back the items that I have deleted in my O365 mailbox?

When you delete an item (email message, calendar entry, contact, task, etc.) from your O365 mailbox, the item will be moved to the Deleted Items folder of your O365 mailbox. Therefore, if you want to get back the deleted item, you should first check if your concern item exists in the Delete Items folder or not. If it is there, just simply move it back to Inbox or other folder you like.

If your wanted item cannot be found in the Deleted Items folder, you can use the Recover Deleted Items function provided in Outlook Web App (OWA) (or Microsoft Outlook for advanced users) to get back the item within 30 days.

Procedure of using "Recover Deleted Items" in "Outlook Web App (OWA)":

  1. Login your O365 account with Outlook Web App (OWA)
  2. Right-click Deleted Items folder.

    Right-click Deleted Items

  3. Click recover deleted items...

    Click recover deleted items

  4. Select the item(s) you want to recover in the recover deleted items list, then click recover

    Recover

  5. Click ok to confirm.

    Confirm

Reminder: Only those items deleted/purged from your O365 mailbox within 30 days can be recovered.

 

Procedure of using "Recover Deleted Items" function in "Microsoft Outlook" (2007 or higher version.): (For advanced users)

1. Login your O365 account with Microsoft Outlook

For Outlook 2007

2a. Select the Deleted Items folder
3a. Click Recover Deleted Items...
     in the Tools menu

Outook 2007
For Outlook 2010

2b. Select the Deleted Items folder
3b. Click Recover Deleted Items... in the Folder menu


Outook 2010



4. Select the item you want to recover in the Recover Deleted Items list

5. Click Select item to recover the item

Reminder: Only those items deleted/purged from your O365 mailbox within 30 days can be recovered.

 

Return to FAQs on CityU Office 365

csc@cityu.edu.hk