Installation guide and troubleshooting checklist

The installation guide of network connection in Student Residence and Jockey Club House
(please click the corresponding button of the operating system)

Windows 7 button

Quick reference of Cisco IP Phone 7910 & 7912G

 

Trouble-shooting Check List for Network Connection Problems

Before you report network connection problems to Student Residence Office, please check the following:

  • Have you read this Installation Guide of Network Connection?
  • Is your PC configured with "Obtain an IP address automatically" and "Obtain DNS server address automatically" options?

    On the Hostel network, your PC must be configured to accept IP address allocation from a DHCP server. You should not attempt to assign an IP address to your PC.

  • For Student Residence: Is the PC connected to the correct port?

    In SR01-03, there are two ports, namely, Port R and Port L, and the IP phone should be connected to Port R. The port in use of a single room is Port R.

    In SR04-08, there are two ports in a double room, namely, Port R and Port L, and the IP phone should be connected to Port Right while there is only one port in a single room, called S or Single. (Refer to the IP Phone Quick Reference sent to you in the confirmation of your network connection application)

  • For Jockey Club House: Is the PC connected to the correct port?

    There are two ports, with outlet id printed on the wall plate, and the IP phone should be connected to the port with preceding outlet id. You may refer to the IP Phone Quick Reference sent to you in the confirmation of your network connection application.

  • For Student Residence: If both PC and IP phone are connected to Port R (or Port S in single room of SR04-08), is IP Phone working?

    Since IP phone is working, this means Port R (or Port S in single room of SR04-08) is working properly. Most likely the problem is either at the PC side or the patch cord connecting the PC to the IP phone is not working.

  • For Jockey Club House: If both PC and IP phone are connected to a network port with preceding outlet id, is IP Phone working?

    Since IP phone is working, this means the port is working properly. Most likely the problem is either at the PC side or the patch cord connecting the PC to the IP phone is not working.

  • Did you apply for network connection on web (click here to login the online registration web page) and already received confirmation from CSC via email?

    The network port in your room will only be activated when your application for network connection is approved.

  • Do you enter your ethernet card MAC address correctly in the Network Connection Management System (NCMS)?

    You may click here to verify the information of your recent registration.

    The DHCP server will only allocate an IP address to you when your ethernet card address in use matches the one you registered in the Network Connection Management System.

  • Have you tried a different patch cord?

    If you believe your PC has been connected to the correct port and configured correctly, yet your PC still cannot connect to the network, try to get another patch cord or to borrow one from Student Residence Office.

  • Is your PC free from computer virus?

    To stop the spreading of computer virus from an infected PC, the corresponding network port will be disabled until the owner has cleaned it up and inform CSC so in writing. Owner of the blocked PC will be notified by email.

Report network connection problems to Student Residence Office (not to CSC please) if the answers to all the above questions are 'Yes'.

csc@cityu.edu.hk