FAQ
Answer: All bookings are to be paid directly online via the CityUHK Pay. Users are recommended to have their Visa Card, Mastercard, Unionpay Card and QuickPass, Apply Pay, FPS, Alipay (HK and Mainland China Wallet), WeChat Pay or PayMe ready in hand before they start their booking.
Answer: Each payment process must be completed within a 15-min period, or the SFBI System will automatically release the concerned booking session.
Answer: No. All booking confirmations would be sent via email to the users’ designated CityUHK email. Staff Dependents and Courtesy Card Holders can provide their email address
and add onto the SFBI System at our booking counters.
Users who need to claim the facility bookings for their sports events can use the email confirmation instead.
Answer: Only one booking session per facility per day can be made up to 7-days in advance. Users can make a second booking session On-the-Day via the Sports Facility Booking and Information (SFBI) system or at our booking counters located at the Physical Fitness Room or the PE General Office.
Answer: With valid reasons, users can request to release the booked session at our booking counters before the session start time. The released session would be kept on the system for 21 days and the user can use that session to alter the date and time of that session via the SFBI System.
Answer: A confirmation e-mail would be sent to the user’s designated email by the SFBI system if the session was successfully booked and paid. The email will display essential information such as the user name, booking ID, booking location and facility, etc.
Answer: Any sports facilities booking session without a confirmation email from the SFBI System is considered an unsuccessful booking. Users are recommended to check your booking on the SFBI System. If the booking does not exist, please make another booking accordingly.
If users have made payment for the previous unsuccessful booking, please send email to sope@cityu.edu.hk and state your original booking detail and attach that payment receipt to the Physical Education Section. The university will refund your payment for the unsuccessful booking session via your payment account (bank transaction/card payment) once it is verified.