Services & Facilities

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    A

    High-Performance Computing (HPC) and Research Computing
    AI/Machine Learning Environment
    Application and Data Management
    AIMS & Banner
    Administrative Information Management System (AIMS), Student Information System & Database, etc

    B

    Application and Data Management
    Booking Systems

    C

    Software Licenses and Deployment
    Campus-wide Software Licenses
    Printing and Scanning Facilities
    Charged Printing for Students
    Communication and Collaboration
    CityU Announcement Portal (CAP)
    Account and Access Management
    CityU EID & Authentication
    Application and Data Management
    CityU Mobile App
    Application and Data Management
    CityU Portal
    Application and Data Management
    CityU Scholars
    User Support
    Classroom Support
    End User Computing and Desktop Management
    Cloud Storage
    5TB storage in OneDrive for Business

    D

    Application and Data Management
    Degree Auditing and Academic Planning (DegreeWorks)

    E

    End User Computing and Desktop Management
    Express Terminals

    F

    User Support
    Facilities for Students with Special Education Needs (SEN)
    Printing and Scanning Facilities
    Free Quota Printing for Students

    G

    Teaching and Learning Support
    Gartner
    Teaching and Learning Support
    Grammarly

    H

    High-Performance Computing (HPC) and Research Computing
    HPC Account Request

    I

    Account and Access Management
    Identity Access Management & Single Sign-On (SSO)
    User Communication and Training
    IT Forum
    User Communication and Training
    IT News
    User Support
    IT Service Desk
    Requesting IT assistance through the service desk, hotline, email, web, etc

    L

    Teaching and Learning Support
    Learning Management System

    M

    Account and Access Management
    Multi-Factor Authentication (MFA)

    O

    Network Connectivity and Management
    Off-campus Wi-Fi Connection
    Network Connectivity and Management
    On-campus Wi-Fi Connection
    User Communication and Training
    Online Courses (Coursera)
    User Communication and Training
    Online Courses (LinkedIn Learning)
    End User Computing and Desktop Management
    Online Survey
    Teaching and Learning Support
    Online Test
    End User Computing and Desktop Management
    Open Access Terminals

    P

    Account and Access Management
    Password Reset and Management
    Printing and Scanning Facilities
    Printing in Teaching Studios

    S

    Printing and Scanning Facilities
    Scanning Facilities
    User Support
    Service Portal (ServiceNow)
    Communication and Collaboration
    SMS Gateway

    T

    End User Computing and Desktop Management
    Teaching Studios (Computer Laboratories)

    U

    Communication and Collaboration
    University Email
    Microsoft 365 & Google Workspace for staff, students, alumni, & friends
    Account and Access Management
    University Smart Cards
    End User Computing and Desktop Management
    URL Shortener (ShortURL)

    V

    Communication and Collaboration
    Video Conferencing Solutions
    Microsoft Teams, Zoom, Room-based Systems, etc.
    Teaching and Learning Support
    Virtual Classroom
    Online Teaching & Online Learning using Zoom
    End User Computing and Desktop Management
    Virtual Desktop Service
    Network Connectivity and Management
    Virtual Private Network (VPN)

    W

    Network Connectivity and Management
    Wired Connection

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