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Home > FAQ
FAQ
Frequently Asked Questions for Freshmen
Home > FAQ
FAQ
Student Support

Counselling Service

I am so stressed by schoolwork and deadlines! Can anyone help?

We care for you!
If you need a shoulder to cry on...

You can share with your trusted ones, or reach out to our professional counsellors from SDS for a talk! Mental health is health and it deserves our nourishment, love and care.

We are always here to listen and support you: https://www.cityu.edu.hk/sds/counselling-service/psychological-counselling/meeting-counsellor



CASH

What is sexual harassment?

Under the Sex Discrimination Ordinance (SDO), sexual harassment covers the sexual harassment of both men and women as well as persons of the same sex.

Sexual harassment may involve uninvited and unwelcome physical, visual, verbal or non-verbal conduct of a sexual nature that makes the person being sexually harassed feel offended, humiliated or intimidated, or which creates a hostile or intimidating environment.

One single incident can constitute sexual harassment. It is not necessary for there to be a series of incidents.

You may refer to the Guidelines and online tutorial for Students and Staff and Policy and Procedures on the website of the Committee Against Sexual Harassment (CASH):

Guidelines for Students and Staff:
https://www.cityu.edu.hk/cash/cityu_sexual_harassment.htm

Online Tutorial:
https://www.cityu.edu.hk/cash/studentlan/Online_Tutorial/

Policy and Procedures:
https://www.cityu.edu.hk/cash/Policy_Procedures.htm

I suspect I have fallen victim to sexual harassment. What can I do?

You may lodge a complaint with the Committee Against Sexual Harassment (CASH) if you think that you have been sexually harassed or if you have witnessed any act of sexual harassment covered by the relevant policy. For more details, please


We also provide an anonymous reporting form for members in the community to report sexual harassment cases without disclosing their identity.

Anonymous reporting form (English):
https://cityuhk.questionpro.com/a/TakeSurvey?tt=TJTIrrcyFAw%3D&mode=languageSelected&externalID=250

Anonymous reporting form (Chinese):
https://cityuhk.questionpro.com/a/TakeSurvey?tt=TJTIrrcyFAw%3D&mode=languageSelected&externalID=80



Career Support, Internships and Job Opportunities on Campus

Where can I get support for my future career?

Our Career Coaching Team from Career and Leadership Centre (CLC) is here to support your career development. Visit CLC for various career support, for example, CV Advisory, Interview Training, Workshops, and one-on-one Career Consultation here:

Are there any job opportunities on campus?

Yes! We offer abundant part-time job opportunities for you on campus. Find your job here:
AIMS > Student Services > Student Helper and Campus Engagement Scheme > Job Search

The hourly rate is HK$78 (effective from 1 January 2025). For regular term assignments, you may work up to a maximum of 17 hours per week. For summer term assignments, you may work up to a maximum of 44 hours per week for a period of not more than 3 months. You can work for multiple job positions at the same time but remember not to overload yourself and take on more than three jobs on campus!

Where can I find an internship?

Stay tuned to the University's CityUHK Announcement Portal (CAP) and follow the CLC's Instagram account at https://www.instagram.com/cityuclc/ to receive the most updated information about jobs and internship opportunities. Or please visit
https://www.cityu.edu.hk/sds/career-leadership/jobs-internships

Your college also offers diversified local and overseas internship programmes for you to broaden your horizons and be competitive in the workplace. Pay attention to the college's communications and seize the opportunity!

If you are a full-time student studying one of the eligible STEM programmes funded by the University Grants Committee ("UGC"), don’t miss the STEM Internship Scheme launched by the Innovation and Technology Commission. You can gain innovation and technology-related work experience during your studies and get ready for your career in I&T after graduation. Stay tuned to college emails and departmental job platforms for STEM job openings. For further details, please refer to the Scheme Guidelines.

Are there any internship opportunities offered by Student Development Services that can fulfill the requirement of 0-credit internship courses offered by School/College?

Student Development Services (SDS) offers the Community Service Internship (CSI) and Sports Management Internship (SMI), which can fulfill the requirements of 0-credit internship courses offered by specific Colleges/Departments.

SDS Community Service Internship (CSI)

SDS Sports Management Internship (SMI)



Scholarships

What entrance scholarships are offered to me?

Entrance Scholarship and Outstanding Athletes Scholarship are available for our local and non-local freshmen. Upon successful admission, we will identify students with outstanding academic and/or non-academic achievement for the entrance scholarships. So you do not have to submit applications separately.

Check out more information on scholarships here:
https://www.cityu.edu.hk/sds/student-life-resources/student-finance/scholarships



Tuition Fees/ Financial Aids

How to check my tuition and accommodation fees?

You can check your tuition and accommodation fees at
AIMS > Student Record > My Finance > Account Summary

How to settle my charges?

See https://www.cityu.edu.hk/fo/htm/PayMethods.htm for details or contact the Finance Office at 34426337

When do I need to pay tuition fees?

If you are studying on a government-funded bachelor's degree, the tuition fee is divided into two installments. You have to settle the tuition fees in Semester A and Semester B. For details on payment arrangements, visit
http://www.cityu.edu.hk/fo/htm/Degree_PaySchedule.htm

What can I do if I have financial difficulties paying my tuition fee, academic and living expenses?

You may consider applying for the financial assistance schemes, namely the Government Grants and Loans, provided by the Student Finance Office (SFO), under the Working Family and Student Financial Assistance Agency (WFSFAA).

Supplementing the Government Financial Assistance Scheme, CityUHK Financial Assistance Scheme also offers bursaries and/or interest-free loans to assist students who face financial hardship. Each year, different rounds of applications may be invited, subject to the availability of bursary / loan fund. You are encouraged to make prior appointment to meet officers of Student Finance Team at SDS for financial advice.

You may refer to the details for the Financial Assistance Schemes at
https://www.cityu.edu.hk/sds/student-life-resources/student-finance/financial-assistance/financial-assistance-schemes



Digital Learning

Are there any digital learning tools available for my studies?

Yes. Digital Learning Support facilitates online learning at CityUHK with a unified learning management system (LMS). You can find more details here:
https://www.cityu.edu.hk/dlsupport/student.html



Wi-Fi/ Network

How can I use the university wireless network?

What can I do if I encounter any technical issues when connecting to the above Wi-Fi?

Are there any cloud drive services provided for me?

There are OneDrive services available with your student email, and a Google drive with your student Gmail Account. Access the university email service via
https://email.cityu.edu.hk/home/ now.

Can I use any Microsoft Office software for free?

We support your academic use by offering Microsoft 365 Apps for Students to all our regular full-time and part-time students, including access to Word, PowerPoint, Excel, Outlook, OneNote, Publisher, Access, and Skype for Business.

For setting up Microsoft 365 Apps for Students and installing the latest versions of Microsoft Office software, a step-by-step guide can be found at:
https://www.cityu.edu.hk/csc/deptweb/services/M365Apps/M365Apps_setup_guide.htm

Visit https://www.cityu.edu.hk/csc/deptweb/services/M365Apps/M365_Apps_students.htm for more details.



Email

What is the everyday CAP email about?

The CityUHK Announcement Portal (CAP) is our official e-announcement service for both staff and students. All announcements are collected in the CAP. You will receive a single e-mail digest consisting of a consolidated list of new postings at 5:00 p.m. daily.

Explore what's going on in CityUHK via CAP today:
https://cap.cityu.edu.hk/studentlan/



Printing Services

Where can I print and scan my documents on campus?

Printing and scanning facilities are available on different locations of campus. You may read more on:
https://www.cityu.edu.hk/csc/deptweb/services/printing_scanning.htm



Locations/ Facilities

I am confused with the abbreviations of academic buildings, what does it mean?

You may find different short forms of academic buildings around the campus, but no worries! Here’s an easy guide for you:

More details: https://www.cityu.edu.hk/en/about/campus

How can I find the exact location with the room number?

For Yeung Kin Man Academic Building (AC1), there are five zones: Red, yellow, green, blue, purple. All lecture theatres (LT1-LT18) can be found on 4th floor

Here’s a tip for finding your room in AC1:


For venues in Li Dak Sum Yip Yio Chin Academic Building (AC2) or Lau Ming Wai Academic Building (AC3), they follow the structure of:

AC2/ AC3 - (floor)-(room number)

Are there lockers for me to store my belongings?

Yes, lockers are available for application at the start of Semester A every academic year.

Read more:
https://www.cityu.edu.hk/sds/student-life-resources/facilities/student-lockers

Are there any study rooms available for me to book?

You can find Group Study Rooms on 5/F of Yeung Kin Man Academic Building (AC1). Make your advance bookings via the Group Study Room Booking System . For more details on booking guidelines and room details, you may read:
http://www.cityu.edu.hk/fmo/studentlan/download/Booking%20of%20the%20Group%20Study%20Rooms.pdf

If you want a quiet, private and secluded place to study, you can opt for the Study Carrels in Run Run Shaw Library. Lockable single/double Study Carrels are available for loan to different categories of eligible users on an hourly basis. Advance bookings can be made via the Library Facilities Booking System . For more details on booking guidelines and room details, you may read more on:
https://www.cityu.edu.hk/lib/about/facility/studyrm/index.htm