Help Desk


The Help Desk Team provides diverse but integrated call services to the University community and related parties. As a liaison party internally in the FMO and externally amongst departments and outsiders, the Team is responsible for handling general enquiries, work requests, fault report orders, venue bookings, etc.


Floor 7, Block 1, To Yuen Building, 31 To Yuen Street, Kowloon, Hong Kong.

Service Hours

Monday to Friday: 0820 - 1230, 1330 - 1715
Saturday, Sunday and General Holiday: Closed

Regulations or Guidelines

  • Applicants should ensure that the completed application form or work request form includes all necessary details as required should be forwarded to the FMO at least 3 working days prior to the requested booking or work.
  • For fault reporting or service requesting through phone, University member would be required to provide name, contact number, email account and department's name for follow-up and record.
  • Advance booking for common areas would be limited to 9 months for institutional events; 6 months for departmental functions; and 3 months for student activities.
  • Online venue and classroom booking can be made for University activities only.


CityU Service Portal


FMO Help Desk
Tel: 3442 8833
Fax: 3442 0225