AI Enablement Platform

Last Updated Date: June 2026

The AI Enablement Platform is a unified, intelligent solution designed to transform teaching, learning, and administrative engagement across the university. By integrating the capabilities of natural language processing, Retrieval-Augmented Generation (RAG) and document data processing, this platform allows staff to get a fast implementation of AI tools in different areas. 
Examples are AI Buddy, AI Feedback Assistant and Departmental & Event Chatbot. 

AI Buddy

AI Buddy is designed to enhance teaching and learning experiences by providing an interactive, AI-driven conversational assistant for students. By leveraging advanced natural language processing, the service acts as a versatile companion that facilitates both real-time voice practice and text-based tutoring, helping students reinforce their knowledge and improve practical skills at their own pace.

The service is particularly suitable for active learning environments. It can function as an interactive voicebot for scenario-based role-play, such as negotiation practices, as well as a 24/7 chatbot to provide continuous academic support and step-by-step guidance for subjects like mathematics.

AI Feedback Assistant

AI Feedback Assistant is designed to support teaching and assessment activities by providing AI‑assisted feedback on student submissions. By analysing student answers against predefined marking schemes and assessment criteria, the service helps generate detailed, structured feedback and actionable recommendations for improvement.

In addition to individual feedback, the service provides analytical insights at class level, enabling educators to identify common mistakes and learning gaps to support teaching enhancement and curriculum refinement.

Departmental & Event Chatbot

Departmental & Event Chatbot service provides a smart, automated conversational assistant designed to handle inquiries for university departments, offices, and specific events. By delivering instant, accurate responses, it streamlines communication and ensures that staff, students, and external guests have immediate access to the information they need without waiting for human assistance.

This service is ideal for managing high volumes of routine questions, ranging from departmental policies and operational hours to event schedules and ticketing details. Equipped with an intuitive administrative platform, it empowers departments to maintain complete control over the information being shared, ensuring all responses remain accurate and up to date.

Last Updated By: SPM