Human Resources Office
Tel (852) 3442 9250
Fax (852) 3442 0311
(852) 2788 1154
Email hrojob@cityu.edu.hk
Office Hours Mon - Fri:
8:45 a.m. - 5:50 p.m.
Addr 17/F, Lau Ming Wai Academic Building,
City University of HK,
83 Tat Chee Avenue, Kowloon Tong, HK

How to find us?
Useful Links

 

Printable Version

Assistant IT Manager/IT Officer in the Computing Services Centre [Ref. D/242/09]

 

Computer Services Centre at City University of Hong Kong manages the University's Information Technology infrastructure covering Data Centre Operations, Cloud and System Hosting, Research Computing, Communication and Networking, Audio Visual Technologies, and other related IT services to support the University’s operations.

By joining our team of technology experts, the appointee will be able to experience the dynamism and innovative culture so s/he may be able to perform at the best of his/her potential and achieve the desired results that could benefit the University as a whole.

Duties

  1. Assist the manager in managing and supervising the User Support Services Section which oversees the Service Desk and Tier-2 In-person Support Team;
  2. Supervise Service Desk team and handle enquiries and incidents (e.g. calls, emails, in-person visits, chatbots);
  3. Prepare and maintain operating procedures and service reports;
  4. Manage Service Desk Duty Roster;
  5. Act as Incident Manager and work with internal IT staff and external users to resolve problems; and
  6. Work on ad-hoc projects and perform any other duties as assigned.


5-day work, shift duty and working on weekend on a roster basis are required.

Requirements

  1. A Bachelor’s degree in Computer Science/Information Technology or related disciplines, with 5 years’ relevant working experience;  
  2. Familiarity with IT Service Desk best practices and operations;
  3. Knowledge of and experience in the following disciplines:
    • Client / End-user Hardware and Software;
    • MS Windows Servers such as AD, Exchange, File and Print servers;
    • Microsoft 365 including SharePoint, Teams, and Emails;
    • AV facilities in meeting room or classroom; and
    • ServiceNow ITSM Platform.
  4. Sound knowledge of ITIL framework;
  5. Good problem solving skills; and
  6. Good command of written and spoken English and Chinese (Putonghua would be an advantage).


Candidates with less experience may be considered for appointment as IT Officer.

Shortlisted candidates will be invited for a written test.

Salary and Conditions of Service

Remuneration package will be highly competitive, commensurate with qualifications and experience.  Initial appointment will be made on a fixed-term contract; fringe benefits include gratuity, leave, medical and dental schemes.

Information and Application

Further information on the post and the University is available at http://www.cityu.edu.hk, or from the Human Resources Office, City University of Hong Kong, Tat Chee Avenue, Kowloon Tong, Hong Kong [Email : hrojob@cityu.edu.hk/Fax : 2788 1154 or 3442 0311]. 

To apply, please submit an online application at http://jobs.cityu.edu.hk. The closing date is 18 July 2020.  Applications will receive full consideration and only shortlisted applicants will be contacted.  The University’s privacy policy is available on the homepage.

City University of Hong Kong is an equal opportunity employer. We are committed to the principle of diversity. Personal data provided by applicants will be used for recruitment and other employment-related purposes.

Worldwide recognition ranking #70 (QS 2024), and #4 among top 50 universities under age 50 (QS 2021); #1 in the World’s Most International Universities (THE 2024); #1 in Automation & Control/Electrical & Electronic Engineering/Materials Science & Engineering/Metallurgical Engineering/Nanoscience & Nanotechnology and #2 in Telecommunication Engineering in Hong Kong (GRAS 2023); and #39 Business School in the World and #5 in Asia (UT Dallas 2019 to 2023)

 

 

 

 

 

 

Execution: 78.00293 ms